At this time, there appears to be an issue with BIS data services.

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At this time, there appears to be an issue with BIS data services. Customers may be impacted in one (or more) of the follwing ways: Unable to send/receive email, Blackberry Messenger not working, Browser Icon not appearing on new activations/recent ESN changes

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A resolution is being worked on and your patience is appreciated.

Accepted answers

Michele-VzW

I do apologize for not posting updates any faster then available to me. As many users have stated this is a RIM issue and has nothing to do with Verizon Wireless, except the disruption it has caused Verizon Wireless customers. There are several stories on the net discussing the outage, here are a few links:

http://www.businessweek.com/news/2009-12-23/rim-says-some-blackberry-users-suffering-delays-update1-.html

http://www.pcmag.com/article2/0,2817,2357516,00.asp

While it is being reported on the net that this issue is resolved Twitter users are still reporting outage in messageing:

http://www.thestar.com/news/gta/article/742259--blackberry-email-goes-down-in-the-americas

Please let me know if you are back up and running.

All comments

deedums11

Could this also be the cause of why I lost all my BB messgae contacts?

cjlewis

Hi Michele,

Any ETA on this yet? Considering the length of the outage so far and the apparently large area affected (based on some BB message boards), I assume we're talking something pretty "serious" here.

PatrickTX

Any update yet? This is ridiculous.

is this just a verizon issue or are all carriers experiencing?

skp683

This couldn't have come at a worse time. This is very ridiculous! Any ETA would be nice.

skp683

lol to everyone above ....... it looks like we all registered today :smileyvery-happy:

bceagle90

Thanks for the update but after spending some $$ to get my wife and I BlackBerry Curves yesterday, you can sense the frustration I, as well as many others have.

And of course this is the second time in a week this has happened! :smileysad:

richjb54

8:06 PM and still issues. Apps are all out and no emails being received. :mansad:

cjlewis

PatrickTX: Based on the conversation going on in the Crackberry Forums, I'd say it's all carriers. Sounds like it's an issue with RIM's servers, not VZW.

PatrickTX

Thanks.

Spyder_3kgt

I'm really hoping this is a rare experience. I don't like paying 30 bucks extra a month for service that will be chronically interrupted.

honkycat21

I noticed I had no service at 4:30 PM when I attempted to use it. Five hours latter STILL no service! This is very frustrating!

montyl

I have been with BB for a couple of years, and the only thing chronic about system outages is when there is a huge number of new activations. For some reason the systems get over loaded and choke. Probably using MS software to run the servers.

lisa6852

Michelle and any other Verizon employees:

I think that as customers who have been without data service for over 5 hours now (some maybe longer) we deserve to have some sort of update on this issue and details like when it is estimated to be fixed and what caused the problem in the first place. While the problem itself is unacceptable for a huge international provider like yourselves, the complete lack of customer service is a much larger issue. I strongly advise you to start listening to your customers as you are just proving everyone who says AT&T is better....right.

I have been without service since around 7:00 tonight. When will this problem be resolved?

PayForService

So now 2 out of the last 5 days, Blackberry devices send and receive no e-mail, plus inability to access web, messaging, etc. That's 40% downtime!

Verizon customer service apparently feels its paying customers should not receive any bill credit for the $30+/month service not working at all for days at a time, because "it's Blackberry's fault." While that's apparently true, we buy a service from Verizon and it's not being provided.

Verizon should be giving pro-rated credit on data plans to all affected users. Verizon should then go get reimbursement from RIM, with which it has its own contract.

If enough customers call Verizon customer service and demand this, they will get the message.

unlcejscott

Last e-mail came in @ 7:20 est...bb storm

Stealthps

Michele or other VZW employees. An update on this situation is something that should be happening on the hour. It is YOUR service to YOUR customers who are suffering.

KasRutkowski

This really is impossible. The moment Bing showed up on my phone it just stopped working. It's been since at least 5pm this evening. Imagine how upset my boss was when I didn't answer her email!!!

Spyder_3kgt

**bleep** does "insufficient network coverage" mean?? Trying to say that not only is RIM going down but VZW is too?

melvidov

Michele,

Wow, I literally just switched to Verizon earlier today, and bought my first BlackBerry, and this is what happens? Any chance of some monthly discount if this continues? I am not impressed.

jcbosacoma

I imagine that a credit will be given to affected users, right?

cl-atx

This is the second time this has happened to me in the last week. My phone went 12 hours without email service last Thursday and now it has been out for almost 6 hours. Without email, this phone is useless to me and not worth the extra $ each month. I hope this gets fixed quickly.

FlyingHiAboveU

You people need to chill out and get off of Verizon's back. This is a BLACKBERRY issue, not Verizon. This is effecting ALL carriers, not secluded to Verizon. They can only do so much but in the end are at the mercy of the company who provides the software and crap for ALL Blackberry users, regardless of what carrier. Welcome to reality. Nothing is perfect in this world. Get used to it [edit]. [edit]

Cheers

{please keep your posts courteous}

woyala

FlyingHiAboveU wrote:
You people need to chill out and get off of Verizon's back. This is a BLACKBERRY issue, not Verizon. This is effecting ALL carriers, not secluded to Verizon. They can only do so much but in the end are at the mercy of the company who provides the software and crap for ALL Blackberry users, regardless of what carrier. Welcome to reality. Nothing is perfect in this world. Get used to it [edit]. [edit]

Cheers

Seriously, these people are just hilarious blaming it on verizon when its a worldwide issue.

sadie85

Call and ask for a credit for the days it's not in use....$29.99/31 days=$.96/day.

If it's out for one day it just doesn't really seem worth it. But it's your time on the phone not mine!

richjb54

Well, it is working this morning so it looks like RIM got the job done overnight.

:manvery-happy:

Michele-VzW

http://www.businessweek.com/news/2009-12-23/rim-says-some-blackberry-users-suffering-delays-update1-.html

http://www.pcmag.com/article2/0,2817,2357516,00.asp

While it is being reported on the net that this issue is resolved Twitter users are still reporting outage in messageing:

http://www.thestar.com/news/gta/article/742259--blackberry-email-goes-down-in-the-americas

Please let me know if you are back up and running.

jreilly37

My BBM is still down here in Raleigh NC.

Michele-VzW

jreilly37 wrote:
My BBM is still down here in Raleigh NC.

Try a battery pull to reset everything and if that doesn't work give it a little time because all the RIM servers will have to reset themselves.

JCM

Hey guys, You need to upgrade your bbm Now, apparently blackberry messenger (.55 .56) that cuased an unanticipated issue within blackberry infrastructure.
RIM as taken everything undercontrol now. So if you have upgraded since Dec 14 you need to upgrade to .57
RIM apologizes for any inconvenience this has taken and is monitoring to maintain normal level.

mcgar038

I just purchased my blackberry yesterday and the data was down at the time. I'm not even sure if I have to, or how to, upgrade it like they're saying for it to work. Otherwise do I just take out the battery and see if the browser happens to work? After not being able to use it, I even forgot where I'm going to find all of the apps to get and whatnot. A little help would be lovely, thank you.

gozips

Having an issue downloading version .57 of BB Messenger. Just states "loading" nowhere near install.

jreilly37

Upgraded BBM...Still not working.

Michele-VzW

jreilly37 wrote:
Upgraded BBM...Still not working.

Your issue might be more then this outage, please call *611 to contact customer service so they can go through all the trouble shooting steps with you.

CQRT

This instability is simply unacceptable - while I understand it's RIM and not Verizon, BB users should have received an SMS message from Verizon reporting the data outage.

I would also think RIM should compensate users- via Verizon- for one month of service and offer a discount on a replacement device (if there is one that's more stable).

The Verizon help desk/customer service folks are nice- but they didn't have much solid information to impart.

Whether it resulted from a DNS attack or the claimed software update that failed (which seems doubtful since one assumes the patch should have been tested) - - two in one week is simly unacceptable. One more, and I'm outta here.