BB Curve No 1EV connection

sunseeker4126 · ‎07-14-2009

I have had constant problems with my BB Curve. I get no email or connectivity to the Internet. The 1EV is missing. I call tech support and we do the same things each time. Pull the battery, hard reboot, soft reboot, upgrade software, blah, blah. After several months of this I received a new BB Curve. As of today I have had no email Sunday, July 12th at 10:27 am. None of our Verizon phones work in the house. If I don't want to spend an hour sitting on my porch in 90 degree heat talking to the Verizon tech I can sometimes pull the battery and make it work. Why should I have to do this? I am paying for a data plan and much of the time I have no data! I rely on this phone for email, calendar, Internet which I why I got it. If there is no permanent fix for this problem, what other phone provides the same capabilities as the BB (don't want Storm)? Would I have the same issues with another phone? Is it a BB software problem or is it a Verizon technical anomaly? None of the techs I've talked to seem to have a permanent fix or can actually articulate the problem.

Brothergrim · ‎07-14-2009

I assuming you can make voice calls. And are you in a verizon area or exteneded network. If you are in the Verizon area. Call tech have them check your area and have them file a tt. Period.

sunseeker4126 · ‎07-14-2009

I am supposed to be in a Verizon area. There is a tower less than 2 miles away although I don't know whose tower it is. One tech told me it didn't matter whose tower, the phone would pick up the signal and do what it is supposed to do. I don't think I'm on the extended network? I have no problems with voice calls although none of our Verizon phones work in our house. Yet my neighbors with AT&T phones can use their phones in their homes. We thought about switching to AT&T but I'm sure they'd charge us all sorts of connection fees, etc. We are on the every 2 upgrade plan with Verizon with one year to go. I've asked each tech I've talked with to take my problem to a higher authority for resolution. They've just said there is nothing they can do. Generally we've been happy with our Verizon coverage when we RV, but I am extremely unhappy with this data service stuff. What is a tt anyway?

Thanks for answering!

BrackBelly · ‎10-25-2009

If it's any comfort, I'm having a similar issue.... But no phone service either. I'm in a major metro area. When I pull the battery it works for a few hours or even maybe a day. I've asked Verizon to install a signal booster and we're still waiting on this. I feel confident that they will make it right... I've been a customer since 1991. (yes I had a brick phone... 6 hours of standby, 40 minutes of talk.) But it had 3 watts of power and never ever dropped a call. Go figure. But I've been through several levels of tech service all claiming it is my coverage area. I thought Chicago was well celled. I may have to go back to my evil Sprint phone.