Backup Assistant for Blackberry Devices

Hi, all,

I have had a few folks send me private messages asking how to backup and restore contacts using Verizon's Backup Assistant. I know that the old saying, "a picture is worth a thousand words" is true. I found a page on Verizon's website that does explain Backup Assistant with pictures included that is helpful. Go to http://search.vzw.com/?do=viewdoc&id=30883&p=null for more information about using Backup Assistant. To restore your contacts, see this page here at http://search.vzw.com/?do=viewdoc&id=30886 for more info. I hope this helps a few folks.

Doc

Accepted answers

StreetDocRN

alynne84 wrote:
How do you get Backup Assistant on your Tour? I have read that it should have been pushed to my phone, but it wasn't. What do I need to do to get it?

Hi,

It is easy to get Backup Assistant on your device. On your Tour, start the Blackberry browser. Navigate to http://start.vzw.com and look for the icon for Backup Assistant. Click on that icon link and follow the instructions. That's it...good luck and I hope this helps.

Doc

All comments

sadie85

Good thing to have, especially if you don't do regular backups of your phone.

StreetDocRN

sadie85 wrote:
Good thing to have, especially if you don't do regular backups of your phone.

Sadie,

You hit the nail on the head. There are a lot of Blackberry folks, especially Tour owners, who are upgrading to the latest upgrade and losing contact information. Maybe this will help some folks.

Doc

alynne84

How do you get Backup Assistant on your Tour? I have read that it should have been pushed to my phone, but it wasn't. What do I need to do to get it?

StreetDocRN

alynne84 wrote:
How do you get Backup Assistant on your Tour? I have read that it should have been pushed to my phone, but it wasn't. What do I need to do to get it?

Hi,

Doc

alynne84

Okay, I did all of this. It says download was successful but when I try to run Backup assistant it says it has encountered an error, please try again.

I have uninstalled it and reinstalled it 3 times. i now get this message: Uncaught exeption: java.lang.NoClassdef FoundError

Help!

StreetDocRN

alynne84 wrote:
Okay, I did all of this. It says download was successful but when I try to run Backup assistant it says it has encountered an error, please try again.

I have uninstalled it and reinstalled it 3 times. i now get this message: Uncaught exeption: java.lang.NoClassdef FoundError

Help!

Hi,

Pull the battery out and allow your device to reboot. This should fix things up.

Doc

alynne84

The problem must not be with Backup Assistant, after I do the battery pull the first thing I see is a black box with this error message:

Uncaught exception:

java.lang.NoClassDefFound Error

Any ideas what to do?

StreetDocRN

alynne84 wrote:

The problem must not be with Backup Assistant, after I do the battery pull the first thing I see is a black box with this error message:

Uncaught exception:
java.lang.NoClassDefFound Error

Any ideas what to do?

Alynne,

Try this...go back and delete the Backup Assistant program. Allow your device to reboot. After it comes back up, go to Options>Applications and press the Menu key. Select modules. Scroll down until you find the following modules:

syncclient_ba_bb9000

syncmon_ba_bb9000

You will need to delete those two modules. Then pull the battery and reboot. Then, try to install the Backup Assistant program. It should work without the error.

Doc

alynne84

This didn't work , as soon as I download Backup Assistant again those two items are back. After I delete them and reboot I don't get the error message but as soon as I download BUA, I do.

SaNDman

If I may ask, do you have any other "third party" applications installed on your Tour? What is the current OS on your phone? :smileysurprised: