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Backup Assistant on BB Curve 8330

I woke up this morning to see that the Verizon Backup Assistant for Blackberry was loaded on my phone. Thought this would be good if I ever needed to change from the Blackberry.

However, when I run from my device it tells me it encountered an error and can't connect to the service.

Anyone know what's up with this?

Comments

VZW_Zrock02

Have you tried to update your roaming capabilities by dialing *228 then selecting option2 to make sure you have great signal? Hope this helps.

JamesRyan

Yup...but it didn't help. Hard-boot and all.

Crackberry20

does your phone have corporate provisions meaning is it a work phone because then backup wont work had that problem

JamesRyan

Nope...a personal BB

JamesRyan

anyone have any resolution?

SFObrien

Zrock02 wrote:
Have you tried to update your roaming capabilities by dialing *228 then selecting option2 to make sure you have great signal? Hope this helps.

If you are trying to download an app why would a roaming update help correct this?

SFObrien

JamesRyan wrote:
I woke up this morning to see that the Verizon Backup Assistant for Blackberry was loaded on my phone. Thought this would be good if I ever needed to change from the Blackberry.
However, when I run from my device it tells me it encountered an error and can't connect to the service.
Anyone know what's up with this?

Just a shot in the dark here, is you firewall enabled? And have you checked the permissions for the application? Try resending your service books and last thing uninstall the software. After uninstalling it do a battery pull and the app should be sent back to you from VZW then attempt a reinstall.

JamesRyan

Firewalls are disabled. Removed app and service book. Rebooted and re-installed...same error.

SFObrien

Only other suggestion I have would be to wipe the device and reinstall the OS. Sounds like something is corrupted. Be sure to back up first.

Good luck..............

VZW_Zrock02

Updating your roaming capabilities will connect you to the most relevant towers so signal issue is not one of the factors when downloading the application.

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