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Backup Assistant on BB Curve 8330
JamesRyan
Member

I woke up this morning to see that the Verizon Backup Assistant for Blackberry was loaded on my phone.  Thought this would be good if I ever needed to change from the Blackberry.

However, when I run from my device it tells me it encountered an error and can't connect to the service.

Anyone know what's up with this?

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Re: Backup Assistant on BB Curve 8330
VZW_Zrock02
Novice

Have you tried to update your roaming capabilities by dialing *228 then selecting option2 to make sure you have great signal? Hope this helps.

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Re: Backup Assistant on BB Curve 8330
JamesRyan
Member

Yup...but it didn't help.  Hard-boot and all.

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Re: Backup Assistant on BB Curve 8330
Crackberry20
Novice

does your phone have corporate provisions meaning is it a work  phone because then backup wont work had that problem 

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Re: Backup Assistant on BB Curve 8330
JamesRyan
Member

Nope...a personal BB

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Re: Backup Assistant on BB Curve 8330
JamesRyan
Member

anyone have any resolution?

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Re: Backup Assistant on BB Curve 8330
SFObrien
Novice

Zrock02 wrote:

Have you tried to update your roaming capabilities by dialing *228 then selecting option2 to make sure you have great signal? Hope this helps.


If you are trying to download an app why would a roaming update help correct this?

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Re: Backup Assistant on BB Curve 8330
SFObrien
Novice

JamesRyan wrote:

I woke up this morning to see that the Verizon Backup Assistant for Blackberry was loaded on my phone.  Thought this would be good if I ever needed to change from the Blackberry.

However, when I run from my device it tells me it encountered an error and can't connect to the service.

Anyone know what's up with this?


Just a shot in the dark here, is you firewall enabled?  And have you checked the permissions for the application?  Try resending your service books and last thing uninstall the software.  After uninstalling it do a battery pull and the app should be sent back to you from VZW then attempt a reinstall.

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Re: Backup Assistant on BB Curve 8330
JamesRyan
Member

Firewalls are disabled. Removed app and service book. Rebooted and re-installed...same error.

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Re: Backup Assistant on BB Curve 8330
SFObrien
Novice

Only other suggestion I have would be to wipe the device and reinstall the OS.  Sounds like something is corrupted.  Be sure to back up first.

 

Good luck..............

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