Backup Assistant on BB Curve 8330
JamesRyan
Newbie

I woke up this morning to see that the Verizon Backup Assistant for Blackberry was loaded on my phone.  Thought this would be good if I ever needed to change from the Blackberry.

However, when I run from my device it tells me it encountered an error and can't connect to the service.

Anyone know what's up with this?

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VZW_Zrock02
Contributor - Level 3

Have you tried to update your roaming capabilities by dialing *228 then selecting option2 to make sure you have great signal? Hope this helps.

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JamesRyan
Newbie

Yup...but it didn't help.  Hard-boot and all.

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SFObrien
Contributor - Level 3

Zrock02 wrote:

Have you tried to update your roaming capabilities by dialing *228 then selecting option2 to make sure you have great signal? Hope this helps.


If you are trying to download an app why would a roaming update help correct this?

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Crackberry20
Enthusiast - Level 3

does your phone have corporate provisions meaning is it a work  phone because then backup wont work had that problem 

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JamesRyan
Newbie

Nope...a personal BB

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JamesRyan
Newbie

anyone have any resolution?

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SFObrien
Contributor - Level 3

JamesRyan wrote:

I woke up this morning to see that the Verizon Backup Assistant for Blackberry was loaded on my phone.  Thought this would be good if I ever needed to change from the Blackberry.

However, when I run from my device it tells me it encountered an error and can't connect to the service.

Anyone know what's up with this?


Just a shot in the dark here, is you firewall enabled?  And have you checked the permissions for the application?  Try resending your service books and last thing uninstall the software.  After uninstalling it do a battery pull and the app should be sent back to you from VZW then attempt a reinstall.

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JamesRyan
Newbie

Firewalls are disabled. Removed app and service book. Rebooted and re-installed...same error.

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SFObrien
Contributor - Level 3

Only other suggestion I have would be to wipe the device and reinstall the OS.  Sounds like something is corrupted.  Be sure to back up first.

 

Good luck..............

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VZW_Zrock02
Contributor - Level 3

Updating your roaming capabilities will connect you to the most relevant towers so signal issue is not one of the factors when downloading the application.

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JamesRyan
Newbie

Updating roaming had no effect. Neither did uninstalling/reinstalling/rebooting. Running v4.5.0.175.

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SFObrien
Contributor - Level 3

Zrock02 wrote:

Updating your roaming capabilities will connect you to the most relevant towers so signal issue is not one of the factors when downloading the application.


Doesn't sound like connection is the problem here.  Looks like something has gone bad in his OS.

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JamesRyan
Newbie

Just downgraded the OS to 4.5.077 - no change.

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gvbdad
Newbie

Here's a shot in the dark. It is possible that you have an app download block in place on your account. It is rare that a block would not drop off when activating a data plan, but it could be stuck in the switch.

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