Having the same issues I see posted here after the most recently Verizon forced wireless update except with my address book on a Storm 2. I kept getting the icon to update, and I kept telling it not to update and not allowing the phone to schedule an update. Then, one morning I wake up and my phone had updated!
I am a property manager for condominiums and HOA's. My phone, it's contacts and calendar from Outlook are my lifeline. All of my vendors, all of the Association's members, Board members, emergency contact info etc, are stored on my phone and laptop. After this forced wonderfull update, I cannot see any other contacts other than 1 787 times, I am receiving the uncaught exception java.lang.nullpointerexception" error option upon boot. If I do a search in the address book, it will find some of the contacts, but others are missing. The only contact which is displayed in the contacts default view is the same one contact. I checked filters, I tried changing the sorting, etc.
Of course this new update forced itself upon my phone the same morning during which at 5:00AM a major pipe burst in one of my Associations and crippled me for the next two days! So during the first emergency call I spent about 20 minutes allowing access to all my applications without being able to make a single call and receiving all kinds of errors.
I just now am having a chance to work on the issue, and I call Verizon Wireless, enter my phone number and keep receiving the error that I must enter a 10 digit number 10 times. I finally get through to someone using my cell phone (which you are supposed to use a landline when calling if you need help with your phone), and they patch me through a line that says regular business hours are X to Z, 11:00PM being not during those times. So then I try the emergency support option, and get patched through to the same recording!!!! What exactly is emergency support?
So I am forced to support myself ....again. I tried forcing an update to the address book and it simply won't sync. I double-checked the option to sync the address book and it was set to sync. I read to update the desktop manager through a clean install, so I did. When I try to configure the address book serviceDesktop Manager 6 shows "address book not installed". 3 hours into this whole thing I believe I have found the answer which leads back to the original error I keep receiving...uncaught exception java.lang.nullpointerexception.
The only thing that worked for me was rolling the blackberry back, restoring the apps and data, and then forcing the information from Outlook back onto my Storm.
Verizon...don't force updates upon your customers!!!!! Not all of us have the time to spend several hours to resolve these matters!
