Wondering if someone can help me understand something about Verizon's BB warranty -- specifically for the Storm2.
I recently had an odd interaction with both a local VZW store clerk and a 800# customer service person. Apparently, Verizon voids your warranty when the BB Storm2 (possibly other phones) get scratched? When I first heard this, I asked the local store clerk about a dozen clarification questions about the type of scratch -- from a dropped phone to normal wear & tear, like rubbing against keys or change in your pocket, pulling it in & out of a case, etc. Yes, Yes, Yes -- regardless of how it happens -- any scratch voids the warranty. That can't be right, we must've completely misunderstood each other. So, I bought the phone (my Son had his heart set on it). But, I couldn't get it out of my head, so after looking through all of the documentation that came with the phone, I called VZW customer service.. When I first called customer service, after alot of side-stepping, he confirmed it, so I asked him where I might find the written phone warranty. He initially referred me to the Verixzon website, and after I told him that the search I just did yielded nothing, he referred me to the RIM website, which also yielded nothing. So then I asked to talk to a manager. A pleasant lady introduced herself. She did not think that just scratching the phone would void the warranty, but she wasn't able to find a written phone warranty either and asked if she could research more and call me back today or tomorrow.
The whole experience was very strange, especially for a company of Verizon's size. Does anybody know if any scratch does, in fact, void the warranty & where I might find a written copy of Verizon's phone warranty -- specifically one that covers the BB Storm2?
Thanks, Peach
