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Blackberry Tour - Notification/Ringer Sounds

Hudcat
Newbie
‎08-11-2009 09:02 PM
The All Alerts Off option will not turn off.   I can change the sound option to any other choice, but the phone will not ring when a call comes in nor will it notify when a text or email arrives, although the vibrate works in all instances... and, it is not set to Vibrate Only.  Any solution?   Is it something I've done?
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Liadren
Newbie
‎08-12-2009 11:30 AM
Similar problem here.  The All Alerts Off option is not selected - looking at my setup, it lists Normal (Active) - but the phone will ONLY vibrate for incoming calls, not ring.  I have multiple ringtones set up for individual contacts (one for family, one for friends, one for business), and a different ringtone set for general use, but none of them are working.  When I select a new ringtone and click "try it", the phone only vibrates.
Message Edited by Liadren on 08-12-2009 05:31 AM
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hazex00110
Newbie
‎08-12-2009 12:32 PM
Hudcat wrote:
The All Alerts Off option will not turn off.   I can change the sound option to any other choice, but the phone will not ring when a call comes in nor will it notify when a text or email arrives, although the vibrate works in all instances... and, it is not set to Vibrate Only.  Any solution?   Is it something I've done?

 

Does it say "All Alerts Off (Active)"? If it does just try changing it to one of the other profile; "Loud" for instance. If you are unable to physically select another profile take the battery out of the phone while it is powered on. If that doesn't resolve the issue and you still can't change profiles I would recommend backing up you're information with Blackberry desktop manager and wiping the device, or you could take it into a store.
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