Child Item

Site Totals

61492 Questions Answered 271 Categories

Blackberry Tour Signal Issues ?

Have the Blackberry Tour and noticed that the phone has a problem holding a signal - even when you are in a strong signal area. If you watch the signal strenght indicator, it keeps fluctuating from 1X to 1XEV and from 1 to 4 bars of signal. Also while in Europe and using international access, this was also the case and I often was unable to answer the phone when I received a call. It would just disconnect. Although while international, I was able to place calls without a problem.

Comments

clownin72

Mine is doing the same thing as well but has been stayin locked to 1XEV most the time but even with no bars showin data and everything still works most of that time. Hopefully its a software issue that will be fixed with an OS update

jdimitriou

Thanks for the reply.

I heard the storm had the same issues but was fixed with an upgrade. I would think they would have resolved something like this before they released the Tour ! :smileyindifferent: Let's see if they do.

Any word on a software upgrade yet ?

clownin72

well thats at least a lil reassuring to know its most likely a software fix and not a phone issue. I have been seeing rumors about the os update popping up so it shouldnt be much longer

travl3820

I just posted a thread regarding total inability to get a call made out in Chandler (three days running), even with full 5 bar signal. Verizon's message simply wanted to transfer me to an operator who would accept my credit card so I could make the call????? (I have a nationwide roaming plan).

I do also see the wavy signal - really quite often!!! We all need that OS update immediately!

XtremeBerry

Menu button>manage connections>mobile Network options>Network technology > 1XEV

jdimitriou

Thanks.. been there.. done that... still same....... its a software glitch...

Thanks for the repy....

:smileyvery-happy:

jdimitriou

By the way.. NOT SOLVED.. just clicked the wrong button !!!

:smileymad:

XtremeBerry

Doubt its an OS issue. I saw it once made sure I was running 1XEV only and did a *228 option 2 and have not had it since.

PalmHarbor

I believe it is not your phone but the network. They switched their cell tower frequencies last month to accommodate Altel customers and after having 2 years of problem free signals I have been dropping calls in an area where I never had any problems.

StreetDocRN

Hey all,

As a Tour owner I am also concerned about this potential problem. I am in the Petal, Mississippi area near Hattiesburg. We are part of the Alltel now Verizon deal. I have had my Tour for a week now and so far no signal problems.

I have seen one thing on the Tour I was curious about. Under the Options>Mobile Network>I see Network Technology. I know this is for when I make my frequent trips to Paris (ha ha..never leave Mississippi hardly) and I want to use my Tour on 3G networks overseas. By default it was set to Global. I changed it to 1XEV on the first day and I wonder if this setting could be a source of potential problems for some users locking in their Tours to a local tower's frequencies. I'm not a very technically reclined person, so maybe someone in the forums who knows a little about this might be able to share.

Doc

clownin72

well im on my second tour that has the same issues with it holdin signal in areas where it should most definately have great signal, they are suggesting i try a whole diff blackberry like the curve or storm. They say diff phones pull diff signal strengths of towers or some **bleep**. But its only happening in areas where alltel hasnt switched over to verizon yet. Not wantin to get a diff phone i came to verizon for the the tour not any of the other old berrys.

XtremeBerry

Have you tried dialing *228 option 2 to update roaming. it helps I promise :smileywink: .

clownin72

I know ive tried *228 so many times i cant remember, on both of my tours so far. I just dont understand how they can say its a network issue and this phone and not want to send me another tour but swtich to a diff model.

firescue

Had the same issues. Went to the Verizon store and they told me my PRL needed updating. I told them that I had done the *228 thing already. I was told that I couldn't do the update needed that way and he would push a Hyper PRL to my Tour. Don't know what that was and figured he was full of it, but to my supprise I haven't had a problem since. I've been on my Tour in my office all day today with no problems and 2 days ago I couldn't even hold a call for 2-3 seconds before it dropped.

Child Item