My blackberry tour starting rebooting itself over and over on Sunday. Since then I have had the phone replaced and it is still rebooting itself. When it comes back on the battery is drained. What can I do?
Thanks
Step 1 – Complete a soft reset. Instructions below:
-Pull the battery out of the device (pulling the battery while the device is on or off does not matter)
-Leave it out for 2 ½ minutes.
-Place the battery back in
Step 2 –Try to load a backup file. (Blackberry desktop manager is needed).
Instruction
http://support.vzw.com/clc/devices/knowledge_base.html?id=13983
Step 3 – Complete a clean install.
Instruction
http://support.vzw.com/clc/devices/knowledge_base.html?id=21452
Step 4 – If steps 2 or 3 could not be completed, or did not work, a hard reset would be recommended.
Instruction
http://support.vzw.com/clc/devices/knowledge_base.html?id=24661
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