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Browser Error BB Curve 8330
rfbj80
Member

I've had this 8330 close about a year and a half now. I mostly have used it to check email. I had surfed the web before, but only rarely.

Now, I'm surfing the web more often, and I'm getting javascript errors or messages that say my broswer is outdated. Any ideas? 

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Re: Browser Error BB Curve 8330
vanessas_vzw
Verizon Employee

You may need to clean the cache and reset your phone by simply removing the battery for 20 seconds and powering back up.  Below I have provided you with the steps to clean the cache on your BlackBerry.

 

*  Open your web browser.

*  Select "Menu"

*  Select "Options"

*  Select "Cache Operations"

*  Select "Clear History"

*  Clear "Content Cache", "Pushed Content", and "Cookie Cache"

*  Once this is completed, remove the back and the battery from the phone for 20 seconds and put back together.

*  Attempt to access the internet when the phone is back on, and you should not have any errors.  

 

I trust this information is helpful.  If you need additional assistance, please send me a Private Message and I will be happy to assist you.

 

Thank you,

VanessaC_vzwsupport

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