CONTACTING Verizon!

[Alyssa99]

Hello,

Verizon chat is never available when I check it. There's no contact email listed on the wireless site. There's a convoluted way to cntact them for land line services, which I've done--twice. Despite an automated message saying they plan to respond within 2 business days, they didn't get back to me either time. I need to communicate w/them via the internet, not the phone. Anyone have any ideas/pointers on how to get their attention?

[tikibar1]

If you don't want to call Customer Service or visit your local Corporate store, your choices are via chat, Twitter, Facebook, and Google+.  The e-mail option went away several months ago.

[Sam73065]

I'm sorry but some of us are adults and eschew privacy invading services such as twitter and facebook and would also appreciate the opportunity to reach adults at VZW through email and not social networking sites.  VZW needs to bring back email contact and or list the phone numbers of the offices which handle such complaints.  The options you listed are unacceptable and show a complete abandonment of customer service when they are the only avenues of redress.

[tikibar1]

I am a customer just like you and simply answering the OP's question.  If you want to contact Verizon about your concern, click the Contact Us button at the top of the page.

[commonsense101]

611 can answer any question you have...if you do t like the answer call back..

If you get the same answer twice it must be policy, and there is nothing you can do to change a giant company's policy..in fact you'll never even get to someone that has any control

[Sam73065]

If you get the same answer twice and then the answer is wrong, to whom do you turn yourself then?  I was misinformed twice as to policy by two separate CSR, after having asked of both to confirm their answers.  Then talking to a third CSR I was informed that the prior two CSR also equally misinformed me on a separate issue and that I have likely lost a feature, I would not have willingly given up, if I had been given proper information in the first place.  So two different CSR gave me the same wrong answer to two different questions, I find myself unable to contact anyone above the CSR level without going through social networking sites, which consistently violate their users privacy even worse than VZW.

[budone]

Is this high enough for you?  Click on the link, find your regional president based on what state or region you live in.

At the bottom is a Contact button. You will need to provide an account number, Cell phone number, Name, Number to contact you back and also a very detailed description with dates, times and names if you have them.

Region Leadership | Verizon Wireless | Verizon Wireless

Good luck

[june1234]

<< Duplicate post.  Please see for content. >>

Message was edited by: Verizon Moderator

[Sam73065]

Thank you, this is the kind of information that should be on the Contact Us page.  The customer should not be limited to social networking sites and calling CSR's, who were the root of the misinformation in the first place.  And I do realize they were doing their best to give honest answers, so I feel the fault lays with VZW not giving the employees the proper resources and/or training to be able to give out the correct answers.

[Ann154]

The link to the Regional Leadership isn't that hard to find on the Verizon Wireless website either. I found it in less than a minute on a separate computer.