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Can't receive incoming calls

For the past few days when someone tries to call me they get a message from my phone saying that I'm not accepting calls or it rings once and then gives a busy signal. My account is active as me and my sister and dad share a family plan and their phones aren't doing that. I can make calls and send/receive texts just not getting incoming calls. And no, I don't have call forwarding on or have any numbers blocked. please help...

Re: Can't receive incoming calls
Specialist - Level 1

I would double check the call forwarding by dialing *73 to disable all call forwarding (immediate, busy, no answer transfer).  Many people have it accidentally enabled and don't think they do.

Re: Can't receive incoming calls
Customer Service Rep

Aej112, we can get to the bottom of this mystery. As crelin suggested, verify call forwarding was not accidentally setup. Remove your battery for a few seconds and reboot if no change. Let me know if you're still having this issue.

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