Contacting Tech Support

[jah_spider]

Does anyone know how to contact Verizon Blackberry Tech Support via email? They keep cutting me off or giving me the run around if I call on the phone.

[#2 · Accepted solution]

Verizon tech support is only reached via *611 800-922-0204

Alas email is no more.

Good Luck

[B33]

Only other suggestion I know as elector had a Good one is to Go to a Corporate store and have a Rep. contact a Tech support and help you that way..  Hope that Helps.. b33

[vzw_customer_support]

I sincerely apologize that you've had quite a time getting in touch with our technical support team, jah_spider.
We have eliminated the email option (as mentioned) in order to provide  assistance via phone, chat, social media or at: Contact Us | Verizon Wireless
Our awesome community also provides great support here!
What is going on with your Blackberry?

TamaraH_VZW
Follow us on Twitter @VZWSupport

>Edited to provide an active link<

Message was edited by: Verizon Moderator><

[jah_spider]

Hi,

I recently purchased a unlocked Blackberry 9550 & the Blackberry PIN is locked to Verizon thru a BES service account. Myself & the person that sold me the phone have tried to get the PIN released, but first I was told that it was not thru Verizon, then afterwards I was informed that it was attached to a BES service thru Verizon. All I would like to do is get the Blackberry PIN released, so I can use it with my BIS service in a foreign country & I am even willing to hook it up on Verizon once I am back in the USA, but only if I can actually get the PIN released. I have tried to follow you, so I could send the information required for you to look into it, but my request has not been accepted yet.

Thanks,

[#6]

There are third party PIN/Device unlocking services. do a google search for them. You pay a fee to that company instead of going through the hassle of waiting for the cell provider.

You will need the full device name, serial number and esn or emeid from the device to get the unlock code.

Good Luck

[jah_spider]

You are talking about a different code. This can not be done without the provider. If you read my last comment, the phone is unlocked already. Thanks for your input anyway.

[#8]

There are a SIM unlock code to use on another providers service (that is the the question portion I said google on for a company) Then there is a Phone Unlock Code (PUK) this information is located on the My Verizon Web Portal under your account if you have one.

Maybe we have our codes mixed up 

[jah_spider]

I am not sure if you have any idea what I am looking for. The phone is "UNLOCKED". I do not need the Phone Pin, Sim Pin or PUK. I need to have the BLACKBERRY PIN (the one used for BBM & registering the blackberry to RIM) RELEASED from Verizon. As I said prior, thanks for your help anyway.

[xchambers]

Definitely no need to be hostile towards Elector since he helps a countless number of people on here. Only thing you can do is try and contact technical support again and see what they can do for you. That is always the issue of purchasing an "UNLOCKED" phone as you put it. Best of luck to you and your "UNLOCKED" Blackberry.

[jah_spider]

Hi,

If you may notice, Tech Support asked a question & I was responding to them. I was not trying to be hostile towards Elector. I was ensuring that he understood that the recommendations he was making had nothing to do with what I was explaining to Tech Support. If you read all of my comments, Maybe you would understand why I highlighted certain things the last time. & thanks you for your input also.

[xchambers]

Understood, and I was not being hostile either towards you or rude. I just took your message the wrong way which is how this goes when you are just reading text. I hope you are able to get your PIN and I hope you have a Happy Thanksgiving!

[vzw_customer_support]

Hi jahspider,

We would be delighted to shine some additional insite on this issue. My utmost apologies that we would be unable to release the PIN at this time. In order to release the PIN, the original owner of the device would need to contact us directly at 800-922-0204 to discuss available options. My apologies for any inconvenience this may cause.

MatthewS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

[jah_spider]

Thank you for your response. It helps make my decision regarding recommending your company to friends or not a very easy one. Due to the lack of assistance from the actual people that work at your company (be it company policy or just unhelpful people), I will never recommend anyone I know to use your services. To all the general users that gave advise (Elector, B33 & xchambers0, way before any useful response from anyone from the company & with what seems like more knowledge of what can be done also, I would like to say thank you from the bottom of my heart. As for Verizon wireless, I will personally never use your service in my life again. Any company that leaves it up to it's customers to help one another, is a terrible company when it comes to customer service. Thanks for no assistance at all from Verizon & I wish you & your company the best of the festive season ahead.

Thanks & goodbye,

[ttipgem]

Of course, you already got the correct answer in the first thread you started on this.  Not sure why you started a new thread.

https://community.verizonwireless.com/thread/810663