Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Curve losing connectivity after air flight
Chuckles
Newbie
I recently went to Denver on an air flight.  I turned off my Curve in Houston and upon arriving in Denver, it took me about 4 hours to get my Curve to recognize voice and data networks.  Upon returning to Houston, I actually ended up having to do a reset to get my voice and data services back.  Anybody else have this problem?
0 Likes
1 Solution

Correct answers
Re: Curve losing connectivity after air flight
blackberryfan
Enthusiast
Sometimes this happens to me as well. When you arrive in a new place or return home, always dial *228 and press option 2 to update your roaming capability. Wait for it to update. If that doesn't get your 1XEV back up, try taking out the battery and putting it back. Either or both always clear this up.

View solution in original post

0 Likes
Re: Curve losing connectivity after air flight
blackberryfan
Enthusiast
0 Likes
Re: Curve losing connectivity after air flight
blackberryfan
Enthusiast
Sometimes this happens to me as well. When you arrive in a new place or return home, always dial *228 and press option 2 to update your roaming capability. Wait for it to update. If that doesn't get your 1XEV back up, try taking out the battery and putting it back. Either or both always clear this up.
0 Likes
Re: Curve losing connectivity after air flight
XtremeBerry
Contributor

What did it say when you went into  Manage Connections for your mobile network ?

0 Likes
Re: Curve losing connectivity after air flight
Chuckles
Newbie

The Mobile Network was unchecked and there was a red X to the right.  Simply checking the Mobile Network failed to get my Curve to connect.

 

Under Service Status, it showed no network and that my Curve was not connected.

0 Likes
Re: Curve losing connectivity after air flight
sunnybr
Newbie

How did you get this resolved?   I was traveling and mine has done the same thing.  It shows my mobile network is ON, but shows that I am not connected.  I cannot manually connect to the wireless provider.  I have removed the battery and have spent over 2 hrs on the phone with the provider and Blackberry reps to try to resolve - even updating the software on the phone and nothing has restored the connection.

0 Likes
Re: Curve losing connectivity after air flight
vzw_customer_support
Customer Support

Hi Sunnybr!

Oh no! I know how important it is to have a working phone. Are you still having issues with your connection? I'm here to help.

Thanks,
Pamelaf_vzw

0 Likes