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Desktop Manager

Zona97
Newbie
‎08-03-2009 12:26 AM
Hello everyone.  I recently go the Blackberry Curve, and downloaded desktop manager with no issues.  I was able to transfer music from my computer to my phone with no issues.  The second time I tried to sync up, my computer, which is running on Vista, isn't recognizing my device.  Any idea what I can do?  Any help would definitely be appreciated.  Thank you!
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LOWFLYER
Contributor - Level 2
‎08-03-2009 03:35 AM
Have you tried switching to mass storage mode?  Go to Options>Memory>Mass Storage Mode Support>set it to "on" or Auto Enable Mass Storage Mode when Connected>On.  Let us know.
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Zona97
Newbie
In response to LOWFLYER
‎08-03-2009 03:44 AM
Everything was already set to On, Lowflyer, but thank you.  Still no luck.  I've uninstalled and reinstalled desktop manager, and am at a total loss! 
Message Edited by Zona97 on 08-02-2009 09:45 PM
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nmchileman
Master - Level 3
In response to Zona97
‎08-03-2009 03:47 AM
Do a battery pull and restart your computer after reinstalling DM. And are you installing 5.0?
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Zona97
Newbie
In response to nmchileman
‎08-03-2009 03:49 AM
Yes on 5.0, and I downloaded it from Blackberry.com.  I'll give it a try!  Thank you.
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LOWFLYER
Contributor - Level 2
In response to Zona97
‎08-03-2009 03:51 AM
Have you tried restarting the computer or switching to a new USB port??  Occasionally USB ports have issues.  Try this, restart both phone and computer, verify the phone setting i posted above again after restart (and I mean soft reset ie: batt pull or quickpull)  Plug it in and see what happens.  If it still doesn't recognize it>right click on my computer>click on device manager in the top right hand corner>click on Universal Serial Bus Controllers and see if there are any yellow circles with exclamation points and report back here for follow.
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Zona97
Newbie
In response to LOWFLYER
‎08-03-2009 04:05 AM
I have 3 USB ports on my laptop, and it will not work in any of them.  I did all suggested, saw no yellow circles, and it's still not working :smileysad:
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LOWFLYER
Contributor - Level 2
In response to Zona97
‎08-03-2009 04:11 AM
Zona97 wrote:
I have 3 USB ports on my laptop, and it will not work in any of them.  I did all suggested, saw no yellow circles, and it's still not working :smileysad:

Are you receiving any of these messages??

  • Computer doesn’t detect or recognize device (i.e., your BlackBerry)
    • USB Device Not Recognized. One of the USB Devices attached to this computer has malfunctioned and Windows does not recognize it.
    • Your USB port is not supplying enough power to charge efficiently. Check your connection and drivers.
  • Desktop Manager (DM) doesn’t detect device
    • Device connected (PIN): None
  • Media Manager (in DM) doesn’t detect device
    • There is no device connected. Please connect your device in order to view its contents.

 

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Zona97
Newbie
In response to LOWFLYER
‎08-03-2009 04:26 AM

This one:

 

Computer doesn’t detect or recognize device (i.e., your BlackBerry)

  • USB Device Not Recognized. One of the USB Devices attached to this computer has malfunctioned and Windows does not recognize it.
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nmchileman
Master - Level 3
In response to Zona97
‎08-03-2009 04:29 AM
Sounds maybe like you need to reinstall the drivers...give it a shot.
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LOWFLYER
Contributor - Level 2
In response to Zona97
‎08-03-2009 04:34 AM
Zona97 wrote:

This one:

 

Computer doesn’t detect or recognize device (i.e., your BlackBerry)

  • USB Device Not Recognized. One of the USB Devices attached to this computer has malfunctioned and Windows does not recognize it.

Ok, I'm just going to point you to this website real quick..... http://newbbie.com/2008/12/28/my-computer-does-not-detect-or-recognize-my-blackberry-usb-problems/

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Zona97
Newbie
In response to LOWFLYER
‎08-03-2009 05:12 AM
Thanks y'all.  I'll let you know what happens!
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