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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Erroneous Unread Message Counter
corkbuster
Member

 

The unread message counter on the top of my curve repeatedly shows messages that do not exist on my phone.  I have searched for all unread messages an see nothing unread.  If I remove my battery and put it back in, essentially rebooting my device, then the counter is clear.  It happens on my Verizon Curve as well as my spouse's ATT&T curve from work.  They both pull down messages from the same verizon.net mailbox.

 

I have seen messages in my verizon.net INBOX that are not being received down to my handheld. They are always unsolicited messaged that I then manually mark as spam to remove.

 

Could there be timing issues with spam emails that are being moved out of the Verizon INBOX into a spam folder, but were in the mailbox long enough to trigger the counter?

 

Has anyone else seen a similar scenario?

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Re: Erroneous Unread Message Counter
maryl
Novice

I think this question belongs in the Blackberry forum.:smileyhappy:

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Re: Erroneous Unread Message Counter
TamaraH_VZW
Verizon Employee

I once had that issue when I had a Blackberry. It can be quite annoying.:smileyindifferent:

I was able to resolve it by following up with RIM/Blackberry

 

Try these steps and let  me know if that works for you.

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