How do I get VZWpix working again?

Question

Up until last Friday, sending an email to 503xxxxxxx@vzwpix.com was working fine.  It would arrive on the phone as a text (MMS) message almost immediately.  Sometime between Thursday and Friday I noticed that it stopped working.  I don't get any kind of delivery failure message in my email, but the messages just never get to the phone.  It's a Blackberry 9650 if that makes any difference.

I can send text messages directly to and from other phones.  It's just the email to vzwpix.com that's not working.

Bruce_Herb · Accepted Answer

The problem ended up being that the phone lost data connectivity.  I was given several links by a Verizon "live chat" tech that were supposed to walk me through deleting some setup configuration files and then re-create them, but the steps shown in the links did not come anywhere close to matching the options that were on my screen.  I ended up just doing a "reset to factory default" (whatever Blackberry calls that).  That fixed the data connectivity issue, but I lost access to the @vzw.blackberry.net email that was set up on the phone originally.  I spent a couple hours with support trying to figure that out as well.  Apparently, Blackberry recently took away Verizon's ability to reset passwords on those email accounts, so I had to just create a new email address for the phone and change all references to it in our corporate email system.

It's working again, but it's no surprise why Blackberry has essentially 0% market share now.