Will Verizon approve and release the Oreo update for the KEYone that was provided by BlackBerry Mobile? I am asking now because it is clear that their relationship has continued since Verizon has now added the KEY2 LE to its open development program (Verizon Open Development | device). I don't understand why you would whitelist and allow the KEYone on your network but not provide the updates promised to the customer.
Emaderton3,
We understand the importance of wanting to have the benefits of getting a software update on your phone as soon as possible. Since the updates are released at different times for different devices it is possible to see some phones go a while without receiving an update. At this time we have no ETA on when the update will be released for this device but you can check here https://www.verizonwireless.com/support/software-updates/ for updates.
Candice_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
The BlackBerry KEYone does not appear on the software updates website. It is an approved BYOD device (i.e., "whitelisted"). The software update has been released from BlackBerry Mobile awaiting Verizon approval for some time now. If the phone is allowed on the network, then why will you not allow the software upgrade?
Thank you for your reply, Emaderton3. To clarify, you'll find additional details regarding software updates for Verizon devices when using the above link. Since the BlackBerry KEYone is an unlocked device as opposed to a Verizon branded device, we will not be releasing an update for this phone. All updates for your device will be released through BlackBerry directly. You may use the following link to contact BlackBerry Support for additional assistance: https://blck.by/2t0zivA . I hope this information is beneficial.
Lauren_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
BlackBerry Mobile has said all updates have been sent to carriers, and it is the carrier that must approve it. I realize that this is not a Verizon phone, but it is whitelisted which means it is officially certified to run on your network. Wouldn't you have to ensure compatibility with your network since you approve of the phone being used with your services? Otherwise, if something went wrong, you would get flooded with support calls. Surely Verizon tests any software updates to ensure compatibility on phones "approved" to be used on their network, no?
Emaderton3, we want to ensure that your device is working at all times. All updates are tested by us before we approve them to be sent out to our customers. That said, all updates are meant to help your device, not ruin it! We appreciate your patience while we send out another update to your device.
Michelle_VZW
Follow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
So to be clear, you do test any software updates to whitelisted phones prior to their release?
Hello, Emaderton3. Yes, we do test software updates prior to releasing them. Though we don't have specific dates for when they will be released until all testing has been completed.
KourtnieG_VZW
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It doesn't take this long to test software.
vcad wrote:It doesn't take this long to test software.
vcad wrote:
You might want to accept the fact it isn't happening
