Issues with the Storm!

[rhemler220]

I purchased that blackberry Storm about two months ago, I had the phone for the first thirty days and only had one incident with it. Well about 3-4 days after my 30 trial or whatever you may call it my issues with the phone really started to pick up (Go Figure) . Before update .148 my phone was generally slow like most I'm sure, but I have also had an issue with the device freezing/locking up under light use (scrolling, settings menu, or in the browser) The phone also resets itself many times. I'm on my fourth storm because all of these phones keep doing the same thing and I'm starting to think it is just the software. Since I'm tired of having to re-download apps, and configure the phone , I would like to know if there is still some way to get another blackberry, specifically the tour when it comes out or storm 2 (which I hope current storm owners get a special price on) since this one just keeps having problems. Is it also possible to just cancel the plan overall since my phone does not work half the time anyway (not service, or data just the phone itself which malfunctions) without etf, I'm already planning on paying the etf but it would be nice to not have to seeing as how the only reason I want to cancel the plan is because of the horrible phone.

[Raghav5272]

Hi

I have similar issues, The 1st Strom i had a screen malfunctioning issue and was replaced a few months back, The 2nd worked great for 3 months and unexpectedly started malfunctioning a week back, I would get a whitescreen for like 30 seconds everytime the phone was unlocked from sleep mode and i started having random reboots, they sent a replacement last friday which i guess was a refurb. this one had problems from day 1 with the screen and also the rebooted every 2-3 hours or so..i did the wipe, reloaded .148 still no good..they sent me one more refurb today after failing to give me a solution for the problems i had..this one was so bad that i i didnt even bother to activate..i had to like press the screen hard with my thumb to get any response from it.....now they are sending me one more replacement..which i guess would be a refurb again......i'm really sick and tired of backing up and restoring data and trips to fedex for sending back the phones and calls to Verizon tech support asking for help...

Is anybody facing the same kind of issues and what do i do now?

[buckets]

I absolutely detest my Storm.  The keyboard is ridiculous.  It takes forever to send a text or an email.  Why in the world would I need vowels from Middle European countries on  my keyboard.  I am really disappointed with it.  Sometimes you press the screen and it works and sometimes it doesn't.  It is undependable and I think should be recalled and replaced with the Curve which was an excellent phone.  

[SaNDman]

Simple question. Did buy the first Storm "brand new" or is it refurbished? Also where did you buy the Stom, online or at a local Verizon Store, maybe one of the "authorized dealers?" I know this doesn't help, but if you got the Storm "brand new" at your local Verizon, maybe there not suppose to have problems.

[cgd001]

I just bought my Blackberry Storm at an official Verizon store last Friday.  Four days later, I recharge it one night and it goes dead the next morning.  My Strom will not turn on any more.  It is dead.  Apart from the screen freezes, I can't even turn it on anymore.  I spoke to technical multiple times and they agreed the phone is dead.  Four days!

All my contacts are gone! This is a piece of junk.  My company was thinking of moving over to Storms, but with all the complaints....forget it.   Verizon should give special discounts to Storm owners when Storm 2 comes out.  Not fair if they don't.  Storm owners are sufforing.  I'm sure iPhone users don't go through this.  Better yet, why can't Verizon get the iPhone?  I never hear Storm-like complaints about the iPhone.

[SaNDman]

Is the OS software 148? If you got the Storm last Friday at a Verizon Store, it suppose to have the latest OS. Did the Verizon rep. register your Storm? Like the other posts mentioned it could be third party app that causing problems. As for the iphone and AT&T, do they have helpfull customer service like Verizon?

[rhemler220]

Yes I have os .148. When I purchased it though it conveniently did not come with os .148 it had the previous version. So I had to go home and do it. When  I went to do that The phone froze up after being an hour and a half into the download. As for customer service If I had the iphone I would not have to go to at&t. I would be able to go to apple. And as a mac owner my experience from customer service was very good. I had no problems, complaints anything. Plus I doubt i'd be in as much as I'm in verizon for my storm. Plus I actually have gotten to know my service rep. But he recently is getting tired of me. He is able to predict the time of my next visit, and as I smile on my way out the door I know he's right.

[SaNDman]

Maybe you should have called Verizon tech from another phone first. I had problems too, after the 148 upgrade and was taken care of after I called tech support. As for "getting to know" your service rep, "the customer is always correct!" He supposed to help you out, but not get "tired" of seeing people. Maybe he don't know what he is doing, or not informed about the Storm.

[Bsmith151]

Have you discussed with customer service about getting a different device?  I have read in these forums that after three replacement devices due to continuing phone problems that option is available; however if correct in the BB line you would be limited to a Curve, Pearl or 8830 as the Tour and Storm 2's release dates have not been announced yet.

As far as getting discounts on either of those two new devices nothing has been announced, but those here with more experience with Verizon are highly skeptical that any offers will be made.

If you like the Verizon service but hate just the device, selling it on E-Bay or other would supplement the cost of a different device, but if you want to leave to get a available newer BB or other device on another carrier's network proceeds from the sale of your Storm would take some of the bite out of the ETF. 

[ldymotivator]

If you hate your Storm so much why would you want to get another blackberry device?  Seems to me that you would do better getting a Samsung Saga. It has buttons, a stylus, and it's touch screen.  Or mayber you would do better going to another service provider completely and trying one of their "less complicated" handsets.  I guarantee when the Tour and the Storm 2 become available, there will be no "special offers" from Verizon to move Storm owners to that phone with no money exchanging hands.  Even if you have had your Storm replaced 3 or 4 times; Verizon moves you to a comparable phone.  The only comparable phone would be a Curve, Pearl, or maybe the Omnia, or the Saga.  Be aware that when you do get moved into a new handset free of charge because of re-occuring device issues; this will reset your UPGRADE DATE not your OUT OF CONTRACT date (these 2 dates are different)......Good Luck!

[buckets]

I loved the Curve-unfortunately the charging port was defective (this was not covered) so I had to get a new cell and that is why I chose the Storm.  I thought it would be awesome-wrong.   I like Verizon and would not change.

[buckets]

Help!!!  My BB storm now calls the last number I called-over and over again. I am not in the room and it keeps calling.  I took the battery out because it would not turn off nor stop calling.  Now it takes pictures over and over again-I am not in the room and I hear the click of the camera and see the flast.....I have not been able to receive any calls nor texts since this started happening about 3 hours ago.  It is worse than annoying because I am a Realtor and need to be able to receive calls.  I'll be waiting when the Verizon store opens tomorrow.

[blackwidowinsc]

I think that this is one of the downsides of being an early adapter.  The Storm had a lot of hype surrounding it and people just couldn't wait to get it in their hands.  I know, I was one of them having purchased it on the day of release.  I have had one replacement due to software issues, have used unofficial versions of software and even though the device isn't perfect, am happy with the .148.  Patience is a virtue, but honestly, I would not deal with a third, fourth or fifth device as others have.  I would just as soon go back to an older Berry then deal with continuous swaps.  Also, if I would have had the numerous reviews that are swirling around on the internet, I probably wouldn't have purchased the phone at all.  I say probably because I have grown to love it and you would have to pry it out of my cold dead hands.

Having said all of this, do I think that I deserve a medal or a discount when the new Berry's hit the market?  Ummm, not so much.  But I have learned to be a little more patient and allow a device to prove itself in the "real world" market before purchasing and making a two year commitment to it.

[jkf]

There's certainly no doubting this device has a learning curve.  I got mine last December and still have it.  The new update solved all of my problems. I know what and what not to expect from it.

One thing to think about as food for thought.  When the Tour and the Storm 2 finally do come out, whose to say they won't have the same problems??

Will watch from a distance with a little smile on my face.

[bubbee]

I'm new to the Storm, the Blackberry, and smartphones in general.  So far (2 months), I've had few problems with the Storm.  But now I can't get the Navigator to work.  I keep getting a message to "go to options, then advanced options, then
GPS, then make sure GPS services option is set to Location On."  I've done that about 15 times tonight, but I still get the "Trip Update Problem" message and then that same message about "Location On."

Anybody else have that problem?

How did you fix it?

[rhemler220]

I feel like i'm responding to my own post to many times but I believe I can help you. When you go to the menu where you set location on, hit the bb button (menu) then click save. You have to do this anytime you change a setting. 

[bubbee]

Well, I did try the "save" idea in order to get Navigator to work...tried over and over, in fact...no luck so far.  Maybe my only option is to go back to the Verizon store and have one of their people to check it out.

Thanks for the idea, though.

[yk333]

So for everyone with the .148 update - HOW DO YOU LIKE THE UPDATE? IS THE PHONE RUNNING MORE SMOOTHLY? I'm an avid texter and emailer. I have the curve now....Super fast at typing. But I know I'll slow things down dramatically if I get the Storm (today? tomorrow? keep waiting for a new Storm 2?) I had a huge problem with there not being a qwerty keyboard on the Storm, but the Verizon guy at the store this morning assured me that the new .148 update includes qwerty in Portrait mode! How is that for everyone?

[rhemler220]

If you are an avid texter the storm is not for you. Even with the update it is not the easiest thing. Especially if you are coming from a curve. Just stick with the curve or tour. But I can not text well on this device.  I think the click/touchscreen messes you up a little bit. Even with the update the phone still sucks.

[bubbee]

took my Storm to the Verizon store (different one from the one I bought it) and the techie checked it out and said the person who had set up the GPS for me (the person I bought it from) had missed a crucial step in the installation.  and that's why the GPS wouldn't work.  so now, it works just fine.

I'm happy with it.