Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
My Curve is dead but still alive
ram555
Member

All of a sudden my BB stoped working. None of the buttons on the device work. However it holds charge and I can see when the phone rings but I can't answer or make calls. I can get another phone thru the insurance program but I want to be able to save my contacts and the content in my password keeper. The back up assistant online doesn't seem to able to help.

I'll appreciate any ideas or tips to solve my situation.

0 Likes
Re: My Curve is dead but still alive
StreetDocRN
Leader
Leader
Hi,

Try pulling the battery out for about 2 minutes and let it restart. See if it starts working.

Doc
0 Likes
Re: My Curve is dead but still alive
vanessas_vzw
Verizon Employee

Thank you 

 

 

Since the device is damaged, there is not a guarantee that you will be able to sync/ backup your device/content online to the BlackBerry Desktop manager.  (For the content in your password keeper.)  

 

When you receive your replacement device, you can take both devices into a Verizon Wireless location and possibly have everything transferred to your new phone.  

 

 

Thank you,

Vanessa

0 Likes