My Curve will not switch from mute to regular function.

[CharlieGrace]

It seems as though the mute button is stuck or broken.  I can not access the phone at all.  It is locked (muted/standby/whatever you call it) and I can not undo that.  Help. 

[StreetDocRN]

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CharlieGrace wrote:

It seems as though the mute button is stuck or broken.  I can not access the phone at all.  It is locked (muted/standby/whatever you call it) and I can not undo that.  Help. 

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Hi,

Remove the back cover and pull the battery out for about 10 seconds.  Then reinsert the battery and allow the device to reboot.  It should be back to normal.

Doc

[CharlieGrace]

I did.  I even took it out again and left it out for about 30 minutes and rebooted.  Still did not work. 

[StreetDocRN]

Hi,

If you have a pair of headphones that will plug into your device, try plugging in a set to see if it works.  Then unplug the headphones and see if that unsticks it.  Also, pressing the Q button might toggle the mute function.

Doc

[CharlieGrace]

Nothing worked.  Thanks for trying.  I will take it to the store today. 

[StreetDocRN]

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CharlieGrace wrote:

Nothing worked.  Thanks for trying.  I will take it to the store today. 

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Well, at least we tried all we can.  Let them at the store know what all we did to try and get it going.  Good luck.

Doc