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My Curve will not switch from mute to regular function.
CharlieGrace
Member

It seems as though the mute button is stuck or broken.  I can not access the phone at all.  It is locked (muted/standby/whatever you call it) and I can not undo that.  Help. 

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Re: My Curve will not switch from mute to regular function.
StreetDocRN
Leader
Leader

CharlieGrace wrote:

It seems as though the mute button is stuck or broken.  I can not access the phone at all.  It is locked (muted/standby/whatever you call it) and I can not undo that.  Help. 


Hi,

Remove the back cover and pull the battery out for about 10 seconds.  Then reinsert the battery and allow the device to reboot.  It should be back to normal.

Doc

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Re: My Curve will not switch from mute to regular function.
CharlieGrace
Member

I did.  I even took it out again and left it out for about 30 minutes and rebooted.  Still did not work. 

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Re: My Curve will not switch from mute to regular function.
StreetDocRN
Leader
Leader

Hi,

If you have a pair of headphones that will plug into your device, try plugging in a set to see if it works.  Then unplug the headphones and see if that unsticks it.  Also, pressing the Q button might toggle the mute function.

Doc

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Re: My Curve will not switch from mute to regular function.
CharlieGrace
Member

Nothing worked.  Thanks for trying.  I will take it to the store today. 

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Re: My Curve will not switch from mute to regular function.
StreetDocRN
Leader
Leader

CharlieGrace wrote:

Nothing worked.  Thanks for trying.  I will take it to the store today. 


Well, at least we tried all we can.  Let them at the store know what all we did to try and get it going.  Good luck.

Doc

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