Choose your cart
Choose your cart
Receive up to $500 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $500 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 12/23/22 and 2/16/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Excludes Verizon Prepaid plans.
Earlier my phone's call, menu, back, and end call button wouldn't work.
Then hours later my screen went black and wouldn't light up.
I took the battery out countless times. Took the memory card out. Put it on the charger.
I know that it's on because I've still received messages, however it won't unlock or anything or light up for me to see the screen.
Help?
Hey Brit_Lands!
I am so sorry to hear about your phone problems! I know that one this device the screen is pretty important. I would like to know if you were still having issues. If so, please let us know!
Thanks!
MichelleG_VZW
Please follow us on Twitter @vzwsupport