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NO Discount to storm users!!!!

It blows my mind that verizon doesn't give storm1 owners some sort of discount on the storm2 after all we were the test dummies and had to deal with all the glitches and **bleep** that came with the storm1. It just goes to show that Verizon just like any other company in today's world is driven by the almighty dollar and the customer/consumer is left with the great saying that everyone is so used to hearing "were sorry."

Comments

woyala

First of all, you have 30 days which is MORE than enough to try out a phone and you decided to keep it. When you get a phone for a discount price, they make the money back from your monthly payments during the lenght of your contract. So why should they give you another discount? or wait for annual upgrade or wait for your regular upgrade date.

I just find it funny when customers get new phones and use few months past their 30 days and expect to get another discount for another phone. When you return a phone to them, they can not sell that phone as brand new anymore....so therefore they lose money.

elvinm

30 day return policy works well for other products, but I'm not sure about phones....I've had the storm for about 6 months and most of the problems i've been having with the phone didn't arise until about 2 or 3 months ago.

nmchileman

How on earth can you think you're entitled to a discount to a new Storm just because you have the original. Do you expect to get a discount on a new model of car just because you had problems with the first? What about a laptop or desktop computer? Operating system? No. You shouldn't expect to get a discount on a phone just because you had problems with the first. Many people didn't have problems. Many did. So what? All Storm 1 owners got the OS 5.0 upgrade before Storm 2 release. It's the exact same OS on both devices. The only difference is the screen technology has changed and the inclusion of WiFi.

You're rediculous to think that a cell phone company is going to give you a discount on a phone just because you got the first model. Welcome to the world of technology.

AzCellUser

Everyone has their own belief on this. Me, I support BC and elv on this one. Verizon should have tested the Storm 1 further before releasing it out. This phone has major issues with it. I have only had 1 or 2, very lucky compared to some. This new software update is very nice although it has caused more issues for me to figure out. The Storm 2 comes out less than one year after releasing the first one, this tells you the first one has issues and this is their admittance. I agree with elv that 30 days is not enough time to tell if you like a phone or not that is crazy, 30 days ha. It may be thirty days before you have any issues. NMchile, you are comparing a phone to a car. If the car is a lemon it is covered by law under the lemon law. The phone may also fit into that category don't know haven't checked. Maybe someone should. Verizon should step up to the plate knowing they put out an inferior product and fix it to make their customers happy. The customers that pay their salaries. The new OS fixed some of it but also created other issues so that didn't work to resolve Storm 1 issues. Sorry for this and you can say what you want back, I have broad shoulders, you make me laugh at your support for Verizon on this issue and your attempt to push this issue into some other realm of excuses (such as 30 days or if you bought a car you couldn't take it back).

woyala

That is just technology for you. Early adopters take a hit on everything, not just on phones or product reliability....price drops and other promotions also.

Want to be on the safe side? well, wait 6 months or more after product is release then do some research about that product and then buy it. Because its not just 1 customer you are talking about, its 100's or even thousands that get hit with reliability, price drops, etc.

Want to be on the safe side....well there are credit cards that give you some perks/benefits that if you buy something and whatever store/company don't want to take it back you can just call your credit card and file a claim. Plain and simple.

nmchileman

Remember the first generation of the LG Chocolate? Remember how terrible it was and how many issues it had. Remember that it cost about $150? When the 2nd one came out did the original owners get a discount? No.

The 2nd generation of any model of phone has ever been given at a discount to the first generation of users. This is not the way ANY type of company works in the technology industry. This has never been done in any type of 2nd generation (or 3rd or 4th) release anywhere. Did the original owners of the Xbox get a discount on the Xbox 360? No. It's never happened anywhere. How can you expect it to happen with a cell phone? Just because you've had a few issues? That's what warranty replacements, software updates and exchanges are for.

Many people have already had extensive use with the new OS 5.0 software and it's working great. Personally about had many hours with both the original Storm with 5.0 and the Storm 2 and both run great. It's the same processor and same OS. Like I said previously, the only thing that's changed is the screen technology and the inclusion of WiFi. With the new OS the original Storm is really like a completely new phone. The continuing issues that people are having with the original Storm are limited to small amounts. Small amounts when you look at the big picture that the original sold between 800,000 and 1 million units. Only several thousand maybe are having continuing issues. Give all of them a discount on the Storm 2? Okay. Your discount is $70. You can buy it for $179.99. How about that?

Every piece of technology ever created will always have issues, that's the very nature of gadgets. You will never escape this. Do some have more issues than others? Of course. But it never means you get a discount when a new one gets released?

And if you're so upset about the original Storm having so many issues and if you're having continuing issues even AFTER the software update, why on earth would you want to get ANOTHER Storm with the SAME software and experience possibly the SAME issues. Really?? Get a different Blackberry or go with a different manufacturer. Why are you running the risk of making the same mistake twice?

AzCellUser

If you are so upset with the Storm why buy another? Well, I would buy the Storm 2 with the hopes that RIM worked out all of the bad bugs with the Storm 1. Not only will the board be better and it has Wi-Fi, it will also have the experience of what malfunctioned in the first generation Storm and improvements off of that. While it has the same OS, internally it is different via circuitry and set up. The OS is not to blame for all of the first generation issues. There are other factors. So, yes I would purchase the second generation in hopes they worked these bugs out. Until we start hearing reports back from the users we will not know for sure though. I would gladly accept a $70 discount from Verizon, at least it shows they understand the issues and support their program of dedication to their customers.

lalalamesss

Here's a thought: not even Verizon employees get THAT big of a discount off phones. What makes you think you're entitled to a discount just because you decided to get the Storm? I realize it doesn't work half the time, but NMchileman is right. You don't pay my salary, my company does. You don't sign my checks, my company does. And I don't have to help you. If someone came into a car dealership (here's the analogy ^_^) and started complaining and demanding $700 off the new model of the car you previously bought there, the dealership would kindly tell you to leave their property. You got the new High Def TV and the new model came out this month, paper thin. Do you think you deserve a discount because you DECIDED to buy that a year before technology advanced? Nah... Oh, and by the way, I hold out my two-year contract I signed for. Verizon won't give you squat because your signature is on at least 5 documents stating you agree to this phone. HAHAHAHAHHA. Awesome. Quit complaining.

nmchileman

AzCellUser wrote:
If you are so upset with the Storm why buy another? Well, I would buy the Storm 2 with the hopes that RIM worked out all of the bad bugs with the Storm 1. There are other factors. So, yes I would purchase the second generation in hopes they worked these bugs out.

You're a braver man then me, I'll give you that.

lalalamesss

"Not only will the board be better and it has Wi-Fi" Yeah... wifi serves no purpose on the Verizon network due to the fact that you still have to purchase the $30 data package, so wifi is really only good for tethering, but you won't pay the extra $20 to $30 required for that because you'd be too busy signing my paychecks.

AzCellUser

Lala, glad you mentioned Hi-Def TV. I bought a Toshiba Regaza about 7 months ago. The picture quit coming on but I had sound. Took it back to Universal Electronics where I bought it. They checked it out and determined I was right. Well they did not have the same model in stock to replace this one. Guess what? I got upgraded to the next size model without having to pay more. Isn't that a novel concept. Keep your customers happy and they come back as I have done already. I and you and millions of others do pay the salaries of the Verizon employee's. Maybe the checks are not written by us, although our monthly billing fees and other purchases go towards their paychecks. If people quit buying phones and didn't continue their contracts once up, do you think Verizon would have to lay off? Yes they would. Why? Because they had no income to keep these people employed. It's very simple try taking some Economic and Business classes you will understand. Unless the Govt. bails them out that's another story.

nmchileman

You can't use the WiFi on a Storm for tethering. It doesn't put out a Wifi signal, it only receives it.

@AzCellUser they only upgraded you to the next model because, guess what, they were out of stock!! Imagine that. And guess what? There's still plenty of stock for the original Storm. Once the original Storm no longer has any Certified Like New Replacement inventory left a similiar situation could happen. But until then: $179.99 please.

AzCellUser

NMChile, didn't I read in here somewhere that you have a Storm and Tour? Or did you switch from Storm to Tour?

nmchileman

I've never owned a Storm. I did purchase it when it came out but I returned it within my 30 days because I didn't like it. I have had extensive time using it however, as well as the Storm 2 though not as much as the original.

I bought my Tour in September. Previously I had a Curve 8330. Before that Pearl 8130. Before that 8830WE. Before that 7250. Remember those? Scroll wheel, blegh.

lalalamesss

Maybe if you weren't one of those replace-three-times-never-happy kind of customers the people on this forum that know what they're talking about would respect your idea. (thank you NMchileman for clearing that up for me)

Oh, and that's because your crappy tv is a Toshiba. Nobody buys Toshibas silly. And they didn't have the model. I'm talking about a whole new effing TV just because... You think because your Storm has issues (and any rep could tell you it sucks, but you probably bought it the first week it came out so you're automatically entitled to a discount right?), people need to bow to your every whim. LALA says no discount.

I don't pay my own salary, babe. That's kind of hard to do. I avoid Verizon TEE HEE. Customer Svc isn't that great. Well, go ahead and cancel your contract. Your ETFs will cover my salary for a week.

Econ, business? What are these things? I'm so ignorant I've never heard of these things in my entire life. Let alone sit in a classroom. BOOOORRRRINNNNG.

And everything is Obama's fault, right?

AzCellUser

And that is wrong. Why give me a certified replacement when the phone I purchased was brand new? It may be used now but a person still deserves a new replacement in the one year warranty time frame.

Your right about the TV they were out of stock. But....... they could have sent it in for repairs and then returned it to me. Hey you anywhere around Espanola?

nmchileman

lalalamesss wrote:
Maybe if you weren't one of those replace-three-times-never-happy kind of customers the people on this forum that know what they're talking about would respect your idea. (thank you NMchileman for clearing that up for me)

Oh, and that's because your crappy tv is a Toshiba. Nobody buys Toshibas silly. And they didn't have the model. I'm talking about a whole new effing TV just because... You think because your Storm has issues (and any rep could tell you it sucks, but you probably bought it the first week it came out so you're automatically entitled to a discount right?), people need to bow to your every whim. LALA says no discount.

I don't pay my own salary, babe. That's kind of hard to do. I avoid Verizon TEE HEE. Customer Svc isn't that great. Well, go ahead and cancel your contract. Your ETFs will cover my salary for a week.

Econ, business? What are these things? I'm so ignorant I've never heard of these things in my entire life. Let alone sit in a classroom. BOOOORRRRINNNNG.
And everything is Obama's fault, right?

I sure hope you're not a VZW employee. Or RIM either.

AzCellUser

Lala, never have replaced my phone. Had some issues when I first got it but worked through them. Works fine for me, still working on the BBM/App. World issues it's all good though. Guess I shot your pumpkin in the eye.

GrayGeezer

I have had my Storm since December 08. It was slow and locked up at times but I figured an upgrade would be along to solve my problems. I then found a "leaked" upgrade on CrackBerry.com several months before Verizon released an upgrade. Once it was downloaded and installed, I had no further problems. I have been happy with my BlackBerry Storm and the only reason I would buy the new Storm is for the Wi-Fi. I downloaded and installed the latest update from Verizon and my Storm is all around faster. The camera delay is all but gone however, I do not like the new media folder setup, but I can live with that. Don't get me wrong, I USE my Storm. It is loaded with PDF docs that I use daily, and the internet is really a great help when I am on the road. Yea it won't stream flash content, but if thats what you want there are other phones that will. Also remember the BlackBerry's original design was to be a business tool. I research all the smart phones on the market before each upgrade of my phone and have stayed with BlackBerry for five years now. (I'm on my third). As for a discount, in my business there are new computer driven controllers coming out almost monthly, and if a customer buys equipment today and a new and improved one comes out tomorrow, its just their fault for not researching enough. With all the information that is available today, if you jump in and buy technology without finding out all you can before hand, its your own fault if you are unhappy with what you get

StreetDocRN

GrayGeezer wrote:
I have had my Storm since December 08. It was slow and locked up at times but I figured an upgrade would be along to solve my problems. I then found a "leaked" upgrade on CrackBerry.com several months before Verizon released an upgrade. Once it was downloaded and installed, I had no further problems. I have been happy with my BlackBerry Storm and the only reason I would buy the new Storm is for the Wi-Fi. I downloaded and installed the latest update from Verizon and my Storm is all around faster. The camera delay is all but gone however, I do not like the new media folder setup, but I can live with that. Don't get me wrong, I USE my Storm. It is loaded with PDF docs that I use daily, and the internet is really a great help when I am on the road. Yea it won't stream flash content, but if thats what you want there are other phones that will. Also remember the BlackBerry's original design was to be a business tool. I research all the smart phones on the market before each upgrade of my phone and have stayed with BlackBerry for five years now. (I'm on my third). As for a discount, in my business there are new computer driven controllers coming out almost monthly, and if a customer buys equipment today and a new and improved one comes out tomorrow, its just their fault for not researching enough. With all the information that is available today, if you jump in and buy technology without finding out all you can before hand, its your own fault if you are unhappy with what you get

Well thought out and very well written. Good job. I think you summed up my thoughts exactly.

Doc

LukeTech

StreetDocRN: I secont that! Otherwise, I would be asking Microsoft where my discount is for being a Vista early adopter... Charter Communications (@Home, remember that?) for being an early adopter of a cable modem service that was less than stellar. Panasonic for buying a plasma TV (which I love) for $1800 more than I could buy one today. I wouldn't blame them for saying no, they're not charities.

Didn't Apple/ATT have the same issue with the iPhone when they launched the 3G version?

From what I have learned, techonology is not an "investment." When you pull the trigger on a decision, expect something bigger and better to be available tomorrow or one day after a return policy expires.

Speaking of discount, I wonder how many wireless phone users don't get a discount when buying a phone. How many acutally pay full price for it?

StreetDocRN

Almost forgot to give a couple of Kudos points to Gray and Luke.

Doc

nmchileman

GrayGeezer, thanks for sharing your thoughts. Glad to hear you like your original Storm. Hope to see you contribute what you can to the community.

LOWFLYER

I just love these repetitive discussions. I've said it before and I'll say it again; VZW is just the middle man for a company that while offering great technology and features is kind of lacking in the customer satisfaction department when it comes to a few of their handsets. I hear the "well apple let their iPhone users upgrade" blah blah blah yahda yahda yahda......yea that's b/c apple manufactures the iPhone and if they wanna take the hit, they can choose to do so and i'm sure they can afford it to make their specialized customer base happy and keep them loyal; they have to if you ask me....when you only offer 1 phone and there is so much competition, they don't have any other choice. People would just jump ship to another alternative so it's almost a given they do so. VZW does not manufacture the Storm, RIM does, so if you're hating on VZW for not offering a discount or free upgrade of this handset, please direct your frustration and hate to the sourse, RIM and quit complaining how VZW did u wrong. They offered a product which they tested to the best of their ability, relied on the mfgr to do what they should have done and it didn't come out too well. So they get egg on their face too b/c of RIM.....it's not right and I personally grow tired of listening to people bash VZW (no i don't work there) bc they made a bad purchase decision or didn't research the product and them come to message boards complaining how it's not their fault and they deserve a handout. <---not directed at anyone, but if the shoe fits, wear it.

Chileman FTW!!!

fraudpi2

lalalamesss wrote:
Here's a thought: not even Verizon employees get THAT big of a discount off phones. What makes you think you're entitled to a discount just because you decided to get the Storm? I realize it doesn't work half the time, but NMchileman is right. You don't pay my salary, my company does. You don't sign my checks, my company does. And I don't have to help you. If someone came into a car dealership (here's the analogy ^_^) and started complaining and demanding $700 off the new model of the car you previously bought there, the dealership would kindly tell you to leave their property. You got the new High Def TV and the new model came out this month, paper thin. Do you think you deserve a discount because you DECIDED to buy that a year before technology advanced? Nah... Oh, and by the way, I hold out my two-year contract I signed for. Verizon won't give you squat because your signature is on at least 5 documents stating you agree to this phone. HAHAHAHAHHA. Awesome. Quit complaining.

I truly hope you are not a Verizon employee with that response. Even if you disagree, you could have been nicer.

fraudpi2

nmchileman wrote:

AzCellUser wrote:
If you are so upset with the Storm why buy another? Well, I would buy the Storm 2 with the hopes that RIM worked out all of the bad bugs with the Storm 1. There are other factors. So, yes I would purchase the second generation in hopes they worked these bugs out.

So much for support, huh?

fraudpi2

AzCellUser wrote:
... Keep your customers happy and they come back as I have done already. I and you and millions of others do pay the salaries of the Verizon employee's. Maybe the checks are not written by us, although our monthly billing fees and other purchases go towards their paychecks. If people quit buying phones and didn't continue their contracts once up, do you think Verizon would have to lay off? Yes they would. Why? Because they had no income to keep these people employed. It's very simple try taking some Economic and Business classes you will understand. Unless the Govt. bails them out that's another story....

I TOTALLY agree!

Apollo23

After reading the posts it appears a number of them are from the Verizon payroll. You can see the attitude, after all you stuck with them while paying them to beta test the Storm 1 and then you have the gall to ask for some type of bone for being a loyal customer. VERIZON is not the only company out there although they think they are. But after selling this **bleep** they make fun of you for asking for a discount. You do realize if you leave VERIZON they will treat you like a king to get you back, but if you stay the continue to treat you like crap. Laughing at you for asking for discount after putting up with the Storm 1 because you keep hoping things would improve. It appears being a loyal customer gives you no benefit but leave the company and you get the red carpet to come back. This kind of management runs the risk that you may find another company and find your happy with and never come back. I have never understood when it cost so much money to get a new customer and then they take loyal customers and treat them like crap, many of those new customers jump from company to company, when to keep a loyal customer all you have to do really is treat them with respect. This is probably falling on deaf ears but I feel better. Enjoy your phone service which ever you choose. Oh don't try and tell me you actually pay those RETAIL prices for those phones you make us promise to be your customer for two years you most likely break even or you profit.

Lesmchl

There is this thing called a Lemon Law... Basically there are numerous people who have had 5 or 6 of these phones, and RIM/VZW just can't get it right. Even with a car, if you take it back 3 times then you get a new one! I basically have a $500.00 paperweight, and 8 months later, I am going to have to shell out more $$$ for a phone that functions. It is sad that these companies (and obviously many of its employees) have lost sight of the fact that the consumers DO pay their salaries. A little customer service goes a long way. I am eligible for an upgrade, but should I have to use it and/or pay for a new phone when VERIZON sold me a defective product and sine then has replaced it with 3 more defective products. I understand that Verizon does not manufacter the phones, but they certainly didn't have ANY problems taking my money for it. As far as I am concerned, Verizon needs to work this out with RIM. They sold it so it is their baby. I bought a product that does not do what it claims it can do...therefore it should be replaced at no cost to me. My time is money; and the time that I have spent swapping phones over and over again is ridiculous. They haven't even had the decency to offer a $20.00 credit for the HOURS that I have spent working out issues on THEIR defective product.

JSteelman1

"Oh don't try and tell me you actually pay those RETAIL prices for those phones you make us promise to be your customer for two years you most likely break even or you profit."

LMAO....and here I thought business' main goal was to give away everything, NOT make a profit. I've had two crappy Storms so far, on my 3rd now which is already acting up (this since July 09, 3 in just over 3 months) and I can't get them to upgrade me to a Storm 2 either. I'd even be willing to pay the $179 price and reup my contract if they'd do so, but those expecting to get the Storm 2 for FREE are ridiculous. Gonna do the same for those who ran to the Droid? When Droid 2 releases in less than a year, oh the Droid was a crap device, should be handed a Droid 2 for free....are you serious?

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