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Network connected but no calls/texts

I just replaced my faceplate because my old one was broken. Now my phone doesn't work. Calls, texts, email, nothing that goes over the cell network works. Wifi does work. I've gone into settings and toggled the connections. I've tried soft and hard resets. I've connected to the phone's software. I'm getting a medium-full cell signal but I just can't connect to it. The phone company doesn't chip the faceplate does it? Any ideas?

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Galin

Oh, it's a BlackBerry Curve 8530.

StreetDocRN

Hi, Galin,

Welcome to the forums. I will see if I can help you. Try a couple of things. First, on your device, go to Options>Advanced Options>Host Routing Table. Now press the Menu key (left of the trackpad). Select Register Now. Your device will now try to connect to the network and you should receive a message stating it was sucessful. Next, if that did not do the trick, go to Email Settings. Once connected, you can select the menu key and press Service Books. Press the Send Service Books. You should then receive the latest service books on your device.

Let me know if this helps get you going. If those do not do the trick, then you may have a problem with your account and you may need to call customer service, obviously from another phone. Hope this helps.

Doc

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