Hi,
The Verizon rep was correct in that you may consider downgrading your device's software to OS 5 until a better OS 6 software update is released. For more on downgrading, see my post in this thread at http://community.vzw.com/t5/Blackberry-Bold/My-bold-keeps-re-starting-by-itself/td-p/497408 Hope this helps,
Doc