Seriously, I've been waiting patiently as are alot of other people, and enough is enough. I have restarted my phone, checked out my software updates, connected through BB Link, nothing. NOTHING. Where is the dang update??? Everything I've read says it's supposed to roll out today, even Verizon info has said that. So where the F is it? This is ridiculous. I have been with Verizon for 5 years, and I've been happy til now. This problem here, taking forever for the update, is pathetic. Verizon has clearly shown they don't care much about their BB customers. If I don't see the update by the end of the day, I'm going to storm into my local VZ store & bitch someone out until they can get the freaking update on my phone. I mean for F'sake, my fiance has the Z10 & his update came last week, first thing in the morning. But my Q10? It's halfway through the day and nothing. Flippin ridiculous