I have a BB Curve 8330 and I am new to the Smart Phone era so please be patient with me.
I have used this forum to ind out a lot that I could not have with out going to the Verizon Store for help. Thanks to everyone for helping us!
I used https://bis.na.blackberry.com/html?brand=vzw to set up my personal e-mail address and all seem to be ok. The first thing that looked odd to me was I created a new e-mail on my domain, jfwii@******.net , please note the lower case ii. When I set this up at https://bis.na.blackberry.com/html?brand=vzw I notices that it created jfw11@*******.net, not jfwii. I am sure I typed something wrong but that is not the case, I changed it back to jfwii@******.net.
Everything worked fine until I sent a test message to my phone e-mail. I received the e-mail on my phone but I also get an auto reply that jfw11@******.net does not exist.
I loged into https://bis.na.blackberry.com/html?brand=vzw and checked everything and it looks fine, jfwii on everything.
How do I fix this? Do I need to delete the email account and start over?
Thanks for your help and please let me know if you need more information!
Solved! Go to Correct Answer
Go to: www.blackberry.com/go/vzw. Log in as an existing user with userid/password. Find the email accounts that you don't want & then trash them. You can have up to 11 email accounts coming to your device which equal 10 (pop3, imap, etc.) and one vzw.blackberry.net account.
If you already have a username and password but have forgotten it, call into technical support for further assistance.
I ended up having to call verizon. I found out the lady in the store that set up my email account for me, didn't bother to tell me about the website where I could make changes, or even tell me what my user ID and password was. But all is straightened out now.
Thanks for all the help.