Problem clicking links now on web pages.

[docmlg]

Since I have upgraded I am having a problem with my web browser.  I can no longer click on links on web pages.  The pointer still turns into a hand but when you click a link nothing happens and it "freezes" for a split second before it will move again, then If I move the pointer to a different part of the link a few times it will work but it is VERY annoying!  I have done a bettery pull 2 or 3 times and it is ok for a few minutes then starts again.  When I get out of the browser then go back in it works for a minute also then starts doing it again.  Anyone have any ideas?  I didnt have this issue prior to upgrading to OS 5.0.  Please help! 

I have a BlackBerry Tour with 103748147 Bytes Free

Thank you

Michele

[jnestell]

Have you tried to zoom into or out of the webpage and tested clicking on the links?  Also have you tried another browser like Opera to see if you have the same issue?  I am betting it is another bug related to the OS upgrade but I havn't seen it posted anywhere yet.

[docmlg]

Thank you for the reply, it happens on pages where there is no zoom in/out as well as pages where that is possible.  Also, I don't have any other browser that I know of (or how to get one).  I like the browser I have and just want it to work the way it was.  For the most part I like the new OS but this is really annoying.  Thanks again.  Anyone else having this problem or know how to fix it??

Michele

[keyrse]

I am having the same problem.  Even when I go through the steps to update some of my software, the "Accept" button isn't working.  I did a battery pull and haven't had the problems since.  I can't say if it was a 'fix' or a 'coincidence'. 

[docmlg]

I have done NUMEROUS battery pulls and the problem always comes back after a few minutes.  I hope its a glitch that there will be a patch for soon! 

[Lee-Lee]

Have you tried contacting our tech support department to see if its an issue with the 5.0 are your device. The number is 1-800-Verizon, from any landline phone. Seems that it maybe an issue with your device since you have pulled the battery several times.

[docmlg]

I will try to call but it only started AFTER i downloaded the OS Upgrade (5.0) and it was perfectly fine before that.  Thanks.

[peakcomp]

I am having the same issue, and have contacted VZW for support.  They advised me, short of doing a complete phone wipe..there isn't anything that can be done.  "no one else has complained about it". 

I am very dissatisifed with the support in regard to the new update from verizon.  Get used to it attitude usually, no help to remedy the situation beside the typical "wipe everything" lose all your ringers etc, just to find out IT DOES THE SAME THING.  lol

Ken

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Lee-Lee wrote:

Have you tried contacting our tech support department to see if its an issue with the 5.0 are your device. The number is 1-800-Verizon, from any landline phone. Seems that it maybe an issue with your device since you have pulled the battery several times.

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[Bheurung]

So I too have had this issue and many others that seem to be happening with this new update.. I think Verizon needs to let Tech support know what's going on here. Today I spent 2 hours in the store and another hour on the phone with support to get told maybe I should down grade to a phone I can understand how to use, and to spend more time looking at the phones before I buy one.  Does anyone know how long till the patch will be sent out?

[StreetDocRN]

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Bheurung wrote:

So I too have had this issue and many others that seem to be happening with this new update.. I think Verizon needs to let Tech support know what's going on here. Today I spent 2 hours in the store and another hour on the phone with support to get told maybe I should down grade to a phone I can understand how to use, and to spend more time looking at the phones before I buy one.  Does anyone know how long till the patch will be sent out?

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Hi,

I have found that for answers, these forums are usually quicker for finding an answer than with a tech support person.  The browser problem is one of the main things being addressed in a future release.  How long will it be before it can become released by Verizon is another question that I can not answer.  It is frustrating for me too, I have the same problem on my Tour.  My wife opted to stay with the 4.7.1.61 OS until the bugs get worked out.  I guess she was smart in that respect.  Anyways, I will post when I find a permanent fix.

Doc

[fruitix]

What you can also do is hover over a link, press the menu button and select open link

[StreetDocRN]

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docmlg wrote:

I have done NUMEROUS battery pulls and the problem always comes back after a few minutes.  I hope its a glitch that there will be a patch for soon! 

---

Hi,

The browser problem you describe is a glitch that many users have found.  The problem will be fixed in upcoming OS upgrades.  For now, to fix the problem do the following:  Open the browser and navigate to a web site.  It doesn't matter, any one will do.  Hover over a link and instead of clicking the trackball, press the return key on your keypad.  That will take you to the link.  This is a work-around and will work.  I have the same problem on my Tour after this upgrade. 

Doc

[docmlg]

THANK YOU SO MUCH for your reply and the work around!!  I will look forward to the upgrade (now that I know one is coming)!  Thank you again!  Michele

[teresa3]

yup

i would like to give you (StreetDocRN) a kudo for this post (hover+return) and the other one (using forum instead of vzw support) too.

can't seem to do it though.

thanks

I agree that this forum is more helpful and faster than vzw support. 

i appreciate your time and energy in participating!

[StreetDocRN]

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teresa3 wrote:

yup

i would like to give you (StreetDocRN) a kudo for this post (hover+return) and the other one (using forum instead of vzw support) too.

can't seem to do it though.

thanks

I agree that this forum is more helpful and faster than vzw support. 

i appreciate your time and energy in participating!

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Teresa3,

Thank you for taking time for your post.  It means a lot for someone just to stop and say "thanks."  Good luck,

Doc

[sadie85]

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StreetDocRN wrote:

Hi,

The browser problem you describe is a glitch that many users have found.  The problem will be fixed in upcoming OS upgrades.  For now, to fix the problem do the following:  Open the browser and navigate to a web site.  It doesn't matter, any one will do.  Hover over a link and instead of clicking the trackball, press the return key on your keypad.  That will take you to the link.  This is a work-around and will work.  I have the same problem on my Tour after this upgrade. 

Doc

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ahh this is wonderful news! Since the upgrade I've been tempted to smash my phone with all it's little quirks Holding out till upgrade time in June! Considering the Incredible or the Bold!

[StreetDocRN]

Hi,

I installed the 5.0.0.643 OS.  It works very well and the browser issue is fixed.  The radio (signal) is strong and very rarely drops below 4 bars.  This is probably one of the best OS releases RIM has made for the Tour.  If you would like to know more, send me a private message.

Doc