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Q10 battery and phone reset issues

I have a Q10. got it for christmas right from the box. battery does not last more than 6 hours...then the entire phone resets and i have to start it all over as new. no one in the local verizon's knows what to do. One person told me to buy an iphone!

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Verizon_Support

CATHYVITALELAW, 6 hours is definitely not going to work. I know I rely on my phone for everything, and 6 hours of battery life would be unacceptable. However, you should not have to buy a brand new phone if you don't wish to.

What kind of usage are you engaging in? Would you describe yourself as a light, moderate or heavy user? Different applications will consume power at varying rates. If you are a heavy user, you will notice that the battery life is very short.

This link will give you some helpful tips for managing your battery life: http://spr.ly/6580DX61m Please let us know if this helps!

CATHYVITALELAW

I do not use apps on the phone, the battery dies just from the notifications and the phone calls. If I am on the phone for 30 minutes, the battery goes to zero. I have everything off that can be off and can’t use any of the features because the battery dies. I am a light user

I am on the bench from 9 to 12 and 1 to 4 during which I don’t use it at all. I use it in the morning to check email but can’t down load anything or the simple download drains the battery. no one at the local Verizon stores can help me. They all tell me to buy an iPhone.

Not going to happen. I will leave Verizon before I get rid of my blackberry and go to someone who supports it.

Cathy

Sent from my iPad

Verizon_Support

CATHYVITALELAW,

Thanks for the additional information. When exactly did you notice the battery life draining faster than usual? Has there been any changes to the device since this started such as new apps, app updates, software updates or even damage?

AdamG_VZW
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CATHYVITALELAW

It has been this way since i got it as a gift for christmas

Sent from my iPad

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