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Storm 5.0.0.328 Update is HORRIBLE!!

Since updating my phone to the 5.0.0.328 software, my phone has become almost unusable. It frequently freezes and locks up, requiring a battery pull to reboot it. After a few minutes of use, it locks up again.

What gives, shouldn't verizon test out this software before they release it to the mass market? Their technical support was a joke, they have nothing in their system to help me. Only suggestion, downgrade back to the .148 software if you want to use your phone. I'm sorry , but that is unacceptable.

Comments

LCromwell

mason721 wrote:
Since updating my phone to the 5.0.0.328 software, my phone has become almost unusable. It frequently freezes and locks up, requiring a battery pull to reboot it. After a few minutes of use, it locks up again.

What gives, shouldn't verizon test out this software before they release it to the mass market? Their technical support was a joke, they have nothing in their system to help me. Only suggestion, downgrade back to the .148 software if you want to use your phone. I'm sorry , but that is unacceptable.

I have only one problem and that is getting the keyboard to open in Landscape mode on home screen to clear memory logs.

Other than that it runs quicker, I like the new in your face, zoom out at you,when you push an Icon. Did you try re- installing it? That is what I would do first, and select to see details, so you are sure it has finished before you diconnect from home comp.

mason721

I've uninstalled and reinstalled about 3 times....even did a full wipe with bbsak, still freezing up

LCromwell

Call 800-922-0204 from a different phone, push promps to tech support then ask or say BB support. Have them connect you with RIM which they can do, I know I have before.

AzCellUser

Lets see; I have completely lost Wallet (by RIM) even tried to download it again and it will not show in my download folder or on the home screen although it states it is already on my phone. It does not show in the applications. Quickpull Lite (the free version) does not work even after battery pulls and downloading it again at least it is on the home screen that's a positive. My emails did not work as when I updated the phone it created another account for me and I had to call Verizon to get this fixed. Other than that it responds well, love the today layout for the home screen and no re-boots yet except when I was trying to find Wallet and get Quickpull working.

LCromwell

You are making some progress then.

XtremeBerry

Mason I would try unistalling any apps you have added. I would do them one at a time to see which one is the culprit. There are several apps that are not compatible with the 5.0 OS's yet.

2pt5RS

I agree 100% with xtremeberry. mine has been flawless so far.

mason721

After an hour of troubleshooting with vzw tech support and RIM tech support, they are sending me out a new phone that I should have on th 28th. Apparently, they have been getting a TON of calls with similar issues since the update came out today. The RIM tech said the older storms have a firmware problem which makes them incompatible with the new 5.0 software.

Oh well, I'm getting a brand new storm, and probably a storm 2 on wednesday.

njmobile

I hate this for you. I got a Storm the first day of release and this software update has me enjoying my Storm again. So mines about as old as they come. I wonder if it's some third party software not playing nicely.

crueda29

{keep it courteous}They release an update that does not work... was on the phone with them for total of 8 hours today including going to one of their stores.... They told me that all the phones that they were trying to update experienced the same problem as mine. I can not send an email from my blackberry anywhere... I can reply with no problem but not compose any at all... My company is looking for another provider and I think we are going to give AT&T a try... can not be worse then Verizon... If I get this Storm replaced it will be my second Storm in 2 weeks... Can not believe it, I thought Verizon was customer freindly but all of their techs are clueless... The only tech that at least pointed me in the right direction was the one at the Verizon store....

ltolman

I will add myself to the list saying how I do not like the new OS.

First the upgrade was a breeze, I noticed I retained all my contacts so I was happy about that.

My calendar events though were missing, so I had to restore that (thankfully I did a backup before updating)

Then my email icon was missing my @vzw.blackberry.net icon; oddly enough I found it was a hidden icon (odd)

Then I do not like how the SMS are threaded now and whats worse is that if you choose to delete that SMS you are also deleting the "send ones" as well........I really prefer to be in control of which messages I delete and what not

But my storm has froze up on me several times as well too. Not pertient to any application or anything just froze. Well I will say I was trying to quit an application and it wouldnt let me then the screen went black and I was stuck; finally after hitting all sorts of buttons and the screen it went into the phone option yet I still couldnt get out of that until I did a battery pull.

Had to do 4 battery pulls in a matter of an hour trying to set everything back up

So I'm downgrading.

SaNDman

About the email problems, did tech support send you the "service books" for your email address? I had similar problems, I could send emails, but could not receive. So I called Verizon tech, and person sent service books to my phone, now I can send and receive emails. Also, from main screen on Storm> go to Settings>Email Settings>Press Menu (dots)> a small screen pops up> click Service Books> another page opens up. Go from there. :smileywink: I don't know about AT&T, but some friends of mine are on AT&T and tell me plans are expensive?!? :smileysurprised: But the company I work for, the cellphones are Verizon, and Verizon even offers company employees % discount on personal Verizon phones. Will AT&T do that?

SaNDman

I mean't % discount on calling plan, and accessories. Will AT&T do that? :smileywink:

snarky

I have had quite the opposite experience. I am loving 5.0!

I had severe issues with my BB Storm in the past and had to replace my phone 3 times in the past 8 months due to various software / hardware problems. The 5.0 upgrade itself was a pain. I got a fatal error during upgrade (repeatedly) and had to wipe my device and 3rd party applications to run the upgrade successfully. After the upgrade completed I was able to reinstall everything and have had nothing but positive experiences. The device boots much faster, the random freezes / lockups and delays when switching applications or in camera mode have disappeared completely. This OS version is what I had in mind when I got the BB in the first place.

The only two issues I have had are:

1. The new version of Facebook is very finicky. It will work for a while and then alternate between "data service not available", "cannot contact Facebook", or "login session expired" error messages. The login session expired happens quite frequently even immediately after I enter my information and click login. I have full towers and data service when I get these messages.

2. The Google contact sync works better than the Google version did for me but still has a minor annoyance. The address from a Google contact syncs into the address line 1 field in my BlackBerry address book. So the entire address is all smooshed into one line. Haven't figured out a way around that one yet.

hal48martin

I agree! I have wasted most of the day trying to follow their SIMPLE instructions. Now I have lost applications (which I can live with), and all my contacts. Yes, this is horrible!!!

SureTypeBandit

I would have to say that for the most part...my 5.0 upgrade has been pretty smooth. However i have encountered a few bugs such as:

(1) When i restart my phone two screens pop up with messages that say:

Uncaught exception: java.lang.Error

Uncaught exception: java.lang.NullPointerException

I have no idea what this is pertaining to. If anyone does i would appreciate the help.

(2) My facebook app and my Blackberry messager are not working. I download and install them but the icons are no where to be found. I go to applications in the options...they say they are there but i cant run them. Also the icons are not hidden.

(3) The icon/ options to run/get into my email settings from the settings menu is not available.

Other than that, i would say that i love the new upgrade. The scrolling is more "flick" oriented, my browser is lightning fast, and i seem to have a good amount of signal wherever i go. Threaded SMS is kind of lame, but not that bad. The new interface is nice. The menu's are lot more involved and seem to have been renovated.

I updated through BB desktop manager...i am thinking about going back to 4.7 and trying to download the new update from verizon directly from their site seeing as how they just decided to PIN me letting me know this morning that the update is ready.

LOWFLYER

SureTypeBandit wrote:
I would have to say that for the most part...my 5.0 upgrade has been pretty smooth. However i have encountered a few bugs such as:

(1) When i restart my phone two screens pop up with messages that say:
Uncaught exception: java.lang.Error
Uncaught exception: java.lang.NullPointerException

I have no idea what this is pertaining to. If anyone does i would appreciate the help.

(2) My facebook app and my Blackberry messager are not working. I download and install them but the icons are no where to be found. I go to applications in the options...they say they are there but i cant run them. Also the icons are not hidden.

(3) The icon/ options to run/get into my email settings from the settings menu is not available.

Other than that, i would say that i love the new upgrade. The scrolling is more "flick" oriented, my browser is lightning fast, and i seem to have a good amount of signal wherever i go. Threaded SMS is kind of lame, but not that bad. The new interface is nice. The menu's are lot more involved and seem to have been renovated.

I updated through BB desktop manager...i am thinking about going back to 4.7 and trying to download the new update from verizon directly from their site seeing as how they just decided to PIN me letting me know this morning that the update is ready.

Got a buddy with the same issues as you...java errors after reboot and facebook not showing up after installation. My suggestion is a clean wipe and reinstall of the OS 5.0.

SureTypeBandit

LOWFLYER wrote:

SureTypeBandit wrote:
I would have to say that for the most part...my 5.0 upgrade has been pretty smooth. However i have encountered a few bugs such as:

(1) When i restart my phone two screens pop up with messages that say:
Uncaught exception: java.lang.Error
Uncaught exception: java.lang.NullPointerException

I have no idea what this is pertaining to. If anyone does i would appreciate the help.

(2) My facebook app and my Blackberry messager are not working. I download and install them but the icons are no where to be found. I go to applications in the options...they say they are there but i cant run them. Also the icons are not hidden.

(3) The icon/ options to run/get into my email settings from the settings menu is not available.

Other than that, i would say that i love the new upgrade. The scrolling is more "flick" oriented, my browser is lightning fast, and i seem to have a good amount of signal wherever i go. Threaded SMS is kind of lame, but not that bad. The new interface is nice. The menu's are lot more involved and seem to have been renovated.

I updated through BB desktop manager...i am thinking about going back to 4.7 and trying to download the new update from verizon directly from their site seeing as how they just decided to PIN me letting me know this morning that the update is ready.

Got a buddy with the same issues as you...java errors after reboot and facebook not showing up after installation. My suggestion is a clean wipe and reinstall of the OS 5.0.

How do i do a clean wipe???

ranchnachos

I'd like to add to the frustration of the Storm. My wife just ordered one a few days ago, and we got it today and it has been nothing but problems. FREEZES constantly from the moment she took it out of the box, so whoever wants to add comments about application memory leaks and no memory.. don't even start.

We couldn't even go through the initial setup wizard stuff, let alone activate the phone within 1 hour. From the moment we took it out of the box and put the battery in, the phone froze. I would say that R.I.M. has some serious explaining to do for some shoddy Quality Assurance work on this new version of the phone.. or the hardware behind it.

/ end rant.

LCromwell

ranchnachos wrote:
I'd like to add to the frustration of the Storm. My wife just ordered one a few days ago, and we got it today and it has been nothing but problems. FREEZES constantly from the moment she took it out of the box, so whoever wants to add comments about application memory leaks and no memory.. don't even start.

We couldn't even go through the initial setup wizard stuff, let alone activate the phone within 1 hour. From the moment we took it out of the box and put the battery in, the phone froze. I would say that R.I.M. has some serious explaining to do for some shoddy Quality Assurance work on this new version of the phone.. or the hardware behind it.

/ end rant.

Ahhh moment you took it out of the box? You didn't charge the battery up first?

buckford

I used the BB Desktop Manager to synch my Storm and it automatically updated to 5.0.

I had no problem with the upgrade. All data was there.

I love how the update works. Faster, cleaner, snappier.

2 issues that I do have.

1) the headphones do not work when listening to music.

2) the backlight dims even though I have it set to not automatically dim.

The problem with the headphones is particularly troubling as I listen to music every day,

If anyone has a solution I'd appreciate it.

AngieRae

While updating my phone to this new and improved update, the phone just went black. I took it down to the local Verizon store who informed me they couldn't retrieve ANY information off it. NO contacts, nothing.

They then tried to give me one of their "off the floor models" to replace it with. I am VERY upset with this. If you've ever had a "like new" phone, you know they don't last. I have never had to have one, but I have three sons and a close friend that has. All three of their "like new" phone have never worked as they should.

AngieRae

Well, it killed my phone. So far I've spent an hour before work at our local store, (which no one uses or knows anything about the Storm) and a couple of hours after work on the thing. The local store happened to inform me all was lost, everything. And since I have never learned how to back it up.... You get the picture. I'm not very happy with the system, either the phones or verizon's!

SaNDman

You never learned to "backup" the Storm, and no one in the store knows about the Storm? Did you buy the Storm from one of "authorized dealers?" The Storm suppose to have come with a CD with Blackberry Desktop Manager program, and in it the program, the option to "backup and restore" your Storm in case "something" happens. :smileysurprised:

elvinm

Every time I try to update to 5.0 I keep getting an error message that desktop manager failed to update my blackberry and on my phone there is a "reload software: 507" message. My phone became unusable after I disconnected it. Am I doing something wrong?

ranchnachos

As crazy as it is to believe, the phone froze during charging.. and it didn't charge at all. Even with the phone turned off, and plugged into the charger for 6 hours it didnt charge.

Even more crazy, is that my wife took it to a Verizon store and the guy took out the battery, put it back in to restart the OS and said thats all he could do.

But luckily she did get a new one after a visit to a _different_ Verizon store.

mikedamirault

It's nice to know that I wasn't the only one having problems with this **bleep** update :manmad: , I have gotten to the point that my Storm is usable, but it's still missing a lot of apps I originally had, not to mention the only way of possibly getting them back without just waiting and randomly finding the downloader on my main menu again

I have also just found out they locked down the charge source compatibility (using other sources to charge other than the approved wall/car charger), that was one feature I really liked about the blackberry over the MotoRAZR I had before it, I had to use an approved charger with my RAZR, meaning I would have problems charging it over the USB port on my Wii or cable DVR, since I got the blackberry, I have charged it on my Wii most of the time, and ever since I have gotten the message saying my Wii (USB power source) could no longer charge it (it said that there was insufficient power or something), I was very unhappy, it still seems to charge, but it takes a while before it notices it can charge over the USB connection, taking that much longer to charge it

I have had problems with my previous firmware and find the update to be reliable so far to say the least (at least on my blackberry), but the reliability wasn't worth the unreliable and potentially damaging update process, and missing apps I may never get back

Comon Verizon, check the reliability of the updates before releasing them, this is enough to make me switch to AT&T just for the iPhone, at least I know I can trust Apple

moblgrl

I was getting pretty frustrated with the .328 upgrade last night, but something I read on one of the blackberry forums made me wonder if the version of desktop manager I used could be to blame. I initially did the upgrade from the desktop app on my Macbook and I ended up having more things wrong than there were right. As others have posted, I experienced the following:

java language error messages upon reboot
third party apps that thought they were installed, but the icons were missing (Facebook and Poynt in particular)
several third party apps that just didn't work at all (Quick Launch, QuickPull Pro, BerryWeather)
headphone jack not working

The more I worked with it, the worse it got. Before I resorted to completely wiping my Storm, I decided to try reverting back to the previous version (using DM on the Mac), and then running the upgrade again but this time from a Windows PC. I was not very optimistic but the second upgrade worked flawlessly. All of the problems have disappeared and the performance is actually quite snappy.

I don't know if had anything to do with the Mac/Windows switch, or if reverting to the older version may have done the trick. Hopefully this will help someone.

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