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Trouble with keyboard

Hello, I also have been having trouble with the letters double typing and my letters "e" and "h" have to be pressed in hard for it to type the letter. I ran the keyboard test and they still didn't work. I have removed the battery and reset but nothing works. I've had the phone for 9 months. Anyone else have this problem?

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Verizon_Support

Brendon330, we don't want this to be an ongoing issue for you. Does your device have any physical or liquid damage? Do you have 3rd party applications downloaded to your device? Did you recenlty retrieve a software update on your phone?

LasinaH_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Brendon330

It has a tiny scratch barely visible on the corner other than that it's in perfect condition. I did have third party applications but I deleted them to see if it would fix it but it did not. I did download and update my software to the new blackberry 10.3.2.

Verizon_Support

Looks like we'll need some additional information here Brendon330. What model Blackberry do you have? When did this start happening? Pleas share.

ErinW_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Brendon330

The Q10. It started a couple weeks ago

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