No longer have nor can I download VVM app and I've been paying $299/for 2 yrs. Tech support supposed to call me back w/ solution 24 hrs ago. What's up?
According to various reports, the feature may have been pulled because Verizon wasn't able to implement VVM correctly. However, i have heard of folks being able to use it, and Verizon's site for BB and VVM still says it is available and working. Deactivating VVM and reactivating both on the phone and in My Verizon and having Vzw Tech Support reset the VVM on the account has been said to work.
Let's work to resolve your concerns, Slimak617! When did your phone complete the update? What make & model Blackberry do you have? Finally, have you heard anything back regarding the issue yet? Please provide some additional information, so we can better help you identify how to resolve this matter.
MichelleH_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Made a second call to Verizon tech support. Still no solution. I just
texed the tech who was helping. I'm way late in doing so. I had given up
thinking I'd get a call back but maybe he'll answer my text. He gave me his
num direct.
On Sat, Jul 18, 2015 at 7:55 PM, Verizon Wireless Customer Support <
Did you add the feature through the Products & Apps page in My Verizon?
BlackBerry Forums at CrackBerry.com
the feature was added 2 yrs ago by Verizon when I purchased phone. It
disappeared and would not download from Verizon app. 2 techs walked me
through it to no avail.
