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Voicemail icon on screen

rfresh
Newbie
‎07-27-2009 08:56 PM
I have the voicemail icon on my Tour screen but I don't have any voicemails pending ! Its the cassette looking icon. What gives with the icon if I don't have any voicemails?
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XtremeBerry
Contributor - Level 3
‎07-27-2009 09:03 PM
Mine does it also. Its a minor annoyance .
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cigarbuffray
Newbie
‎07-27-2009 09:32 PM
did you listen to a voicemail and not delete it or save it? 
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rfresh
Newbie
‎07-27-2009 09:54 PM
I have deleted ALL of my voicemails and yet the little cassette icon is still there - must be a software bug...
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MrSpock2002
Newbie
In response to rfresh
‎07-27-2009 10:17 PM
Are you sure that it is not the visual voicemail icon? 
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rfresh
Newbie
‎07-27-2009 10:34 PM
I'm pretty sure it's not my visual voicemail icon - I have no visual voicemail messages...
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MrSpock2002
Newbie
In response to rfresh
‎07-28-2009 12:51 AM
Try pulling the battery our for a minute and put it back in.  If all else fails reload the OS if it doesn't go away in a day or two.  Or maybe try calling RIM's tech support.
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XtremeBerry
Contributor - Level 3
In response to MrSpock2002
‎07-28-2009 01:52 AM
Make sure the two voicemails are not still showing in your messages folder.
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rfresh
Newbie
‎07-28-2009 04:54 AM

I can't belive the owners manual does not show me what all the icons that can show at the top of the screen are for!

 

I am pretty sure my cassette icon is not for my visual voice mail but I am not 100% sure. If I could find the icon in the manual then I'd know for sure.

 

I would like to call RIM - what is their support website URL so I can get a phone number to call?

 

Thanks...

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XtremeBerry
Contributor - Level 3
In response to rfresh
‎07-28-2009 02:10 PM
The cassette icon IS for voicemail. If you dont have visual voicemail setup then it wouldnt show anyway. Please look in your messages, this will hold voicemails, all your pop accounts, sms, and BBM messages. If its not cleared here also it will still show.
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rfresh
Newbie
‎07-28-2009 02:45 PM
I do have Visual Voicemail but it is empty...
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rfresh
Newbie
‎07-28-2009 02:46 PM
I checked my Messages and I have 0 messages - it's empty...
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XtremeBerry
Contributor - Level 3
In response to rfresh
‎07-28-2009 03:45 PM
The message folder not your voicemail messages ....right?
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rfresh
Newbie
‎07-28-2009 05:15 PM

Yes, I checked my Messages icon which holds all my messages...it's empty.

 

I called Verizon tech support and they have no reference material telling them what the BB Tour icons are - unbelievable...it's difficult to determine what is causing an icon to appear when no one knows for sure what the icon is - everyone is guessing...

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Desirae
Newbie
‎08-07-2009 01:48 PM

I have the same problem with my Tour. I went to www.crackberry.com for help and posted my question there (highly recommend this site for help!).

 

Here are the suggestions that they gave me:

 

 

Battery Pull (duh, who doesn't try this first?)

 

Leave yourself a voicemail and then go in and delete it

 

Wipe your phone and start over again

 

Note: They seem to think this is from installing the Visual Voicemail. I didn't have an icon on my phone that wouldn't go away until I activated the VVM.

 

I hope this helps!

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rfresh
Newbie
‎08-07-2009 02:06 PM
The solution to this puzzle was to have verizon remove Visual Voice Mail from my account and then add it back on. When they removed it, the 'cassette' icon finally went away.
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geolie
Newbie
‎08-09-2009 12:26 PM

I had this issue and it was attributed to Visual Voice mail.

  If I checked visual voice mail, and synced it, and it found a message, but I later erased that message through the conventional voice mail, the icon would remain.

  I had to send myself a voicmail using another phone, and then delete that new voicemail, through the visual voice mail app, to get the icon to dissapear.

 

geolie

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