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having trouble activating a phone!!!

henriksen2008

I am trying to activate a different blackberry phone as mine got all wet. it automatically wants me to sign up for the corporate email service for 15 dollars more and i have no control over it. I am going to AT&T if this is going to be a persistant problem

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StreetDocRN

Hi,

Is the phone you are trying to activate one that you bought used? If so, I will bet it was used on a Blackberry Enterprise System (BES) and it wants you to reactivate it the same. I would wipe the new device and reload the software. Then try to activate it and it should work.

Doc

Butthead

If it was previously activated on a BES, it may still have the older security policies on the device. RIM can push out a blank service book that will solve that issue. A hard reset will not.

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