please advise, how to unlock #8330 blackberry, verizon rejects my password

[rcloo24]

please advise, I cannot unlock my blackberry, #8330 curve cell phone, Verizon rejects my password, ...07-02-2014

[vzw_customer_support]

Oh no! I wish there was a way for us to determine what your password is so we can get you access to the Blackberry Curve 8330 again.
The only suugestion I have would be to wipe the device to factory settings.

Delete all device data
Verify that you have a backup copy of your BlackBerry® device data.
CAUTION: If you have turned on content protection, the process for deleting all device data can take up to an hour to complete. You
cannot stop the process after you start it. If you reset your device, the process continues after the device restarts.
1. In the device options, click Security Options.
2. Click General Settings.
3. Press the Menu key.
4. Click Wipe Handheld.
5. To delete all third-party applications from your device, select the Include third-party applications check box.
6. Click Continue.
7. Type blackberry. -Tamara