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ringtone errors

I am new to blackberry, but a long time customer of Verizon.  I am having issues with my ringtones.  I purchased a few ringtones over the last few days and suddenly today they disappeared.  I keep receiving an error message telling me that the ringtones i purchased are invalid, but according to VZW Tones, I still own them.  At first, everything was fine, then last night after I turned the phone off for bed, I awoke to having no tones on my phone and error messages.  If anyone knows what to do please tell me.  I know I may be dumb when it comes to blackberry phones, but this just has to be ridiculous for this happen.

Re: ringtone errors
Verizon Employee

Hello! It’s tough to say exactly what may be causing this issue, but I have some great ideas for troubleshooting. If this issue has yet to be resolved, please send me a personal message with your mobile number, a phone number that I can call you on and your available hours. I’ll be happy to resolve this matter!