I am new to blackberry, but a long time customer of Verizon. I am having issues with my ringtones. I purchased a few ringtones over the last few days and suddenly today they disappeared. I keep receiving an error message telling me that the ringtones i purchased are invalid, but according to VZW Tones, I still own them. At first, everything was fine, then last night after I turned the phone off for bed, I awoke to having no tones on my phone and error messages. If anyone knows what to do please tell me. I know I may be dumb when it comes to blackberry phones, but this just has to be ridiculous for this happen.
Hello! It’s tough to say exactly what may be causing this issue, but I have some great ideas for troubleshooting. If this issue has yet to be resolved, please send me a personal message with your mobile number, a phone number that I can call you on and your available hours. I’ll be happy to resolve this matter!