I've been trying for months to get into my Verizon/Blackberry email, the *****@vzw.blackberry.net account. Can't get in so the Apps won't work. Verizon hasn't been helpful in resetting this password. I went into a store and they wanted to offer me an early upgrade - for only $20 and no discount off the new phone, I could get rid of the NON-Wi-Fi Blackberry Storm. That's not the kind of help I expect from a company I've been with for years and pay a lot of money to every month. Does anyone have any suggestions as to how I can get the vzw.blackberry.net email account reset? Thanks.