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can't sign into verizon cloud
MOOSELICK
Newbie
‎07-16-2016 05:46 PM

I can sign into my verizon account but not into verizon cloud. Cloud sign in says wrong password. Why?

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deloused
Master - Level 3
‎07-16-2016 06:51 PM

They should both be the same password, but the login ID for Cloud is only your phone number, wheras MyVerizon also allows you to setup a user name I'm addition as a login ID.

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vzw_customer_support
Customer Service Rep
‎07-18-2016 05:55 PM

We’ll get you signed in so you can see all your stored information MOOSLICK. When was the last time you were able to log into the Verizon Cloud? Have you used the phone number to log in?


StevenM_VZW
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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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MOOSELICK
Newbie
In response to vzw_customer_support
‎07-18-2016 07:10 PM

I signed in last with my LG G3. All I get now is incorrect pw. I have deleted and reinstalled the app.

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MOOSELICK
Newbie
In response to MOOSELICK
‎07-18-2016 07:20 PM

Still get the same response. Wrong password with my BlackBerry Classic.

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vzw_customer_support
Customer Service Rep
In response to MOOSELICK
‎07-18-2016 08:13 PM

MooselickLet's get the Verizon Cloud working for you. Please complete the following step to help restore the Cloud. Please create a contact on the BlackBerry and save it to the internal memory. Once you do that try it again. _VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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MOOSELICK
Newbie
In response to vzw_customer_support
‎07-18-2016 08:45 PM

I tried that earlier today. Still no goodm

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MOOSELICK
Newbie
In response to MOOSELICK
‎07-18-2016 08:58 PM

Just took a picture and tried signing in. Still says wrong password. Really frustrated with this!

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MOOSELICK
Newbie
In response to MOOSELICK
‎07-19-2016 07:03 AM

Does anyone know why I can't sign into verizon cloud using my phone number and account password? Is this a problem with the blackberry classic I'm trying to load? Anyone?

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vzw_customer_support
Customer Service Rep
In response to MOOSELICK
‎07-20-2016 09:10 PM

Let's find out what is causing this issue. Have you tried logging into My Verizon on a desktop computer and accessing Cloud through there to see if this is just an issue with your device?


HarleyE_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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