Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Waive upgrade fee
MREVJR
Member

I am looking to buy a new Samsung Galaxy S10 plus at BestBuy.  The phone will  be activated upon purhcase.  They tell me Verizon will charge me a $40 upgrade fee.  I have been a Verizon customer for over 10 years.  Does anyone know if Verizon would waive the upgrade fee if I request it? Of course the request would come after the fact that is after I had already bought the phone.  Any suggestions or words of advice will be greatly appreciated.  Thank you.

0 Likes
Re: Waive upgrade fee
rcschnoor
Sr. Leader
Sr. Leader

No they won't. If you don't want to pay the upgrade fee, you need to get the unlocked version and simply insert the old SIM card from your old device into the new device. I'm not sure if Best Buy sells the unlocked version, but you can purchase it directly from Samsung.

Re: Waive upgrade fee
bearone21
Leader

probably not if you buy from best buy!!

0 Likes
Re: Waive upgrade fee
TAMSEL9
Member

No, they will not waive the fee! It's a one-time charge that everyone has to be pay. 

0 Likes
Re: Waive upgrade fee
JohnsonPyle
Member

Speak with "chat" and they'll waive 50%.

 

Re: Waive upgrade fee
scififan1
Member

Yes, they did that for me. But, the whole concept of an upgrade fee, when the old phone was listed in my account as "eligible for upgrade" is disgusting! If there is a fee for it when it is eligible, what happens when it is not eligible? Really wacky system in place.

Re: Waive upgrade fee
Tigerstep
Sr. Member

@scififan1 wrote:

Yes, they did that for me. But, the whole concept of an upgrade fee, when the old phone was listed in my account as "eligible for upgrade" is disgusting! If there is a fee for it when it is eligible, what happens when it is not eligible? Really wacky system in place.


Upgrade eligible these days means you can finance the phone instead of paying full retail up front. This isn't unique to Verizon, all carriers do this.

Complaining about it and the cost of new phones is the equivalent of complaining about steak costing more than a pack of ramen. No one is forcing anyone to upgrade.

Don't want to be charged the fee? Buy an unlocked phone at retail. Don't want to pay full retail? Finance and deal with the fee.

Reps aren't supposed to credit and could get in trouble if done frequently. Unless you're willing to support them, stop wasting their time asking to credit a valid charge.

0 Likes
Re: Waive upgrade fee
topaz126
Member
Agreed. Service with Verizon has really declined. I'm going to look into Sprint.
Re: Waive upgrade fee
vzw_customer_support
Customer Support

We would really hate to lose your business. Your satisfaction is our number one priority. Please tell us more on how we can turn things around?

 

ChristianP_VZW

0 Likes
Re: Waive upgrade fee
Timothyjcarson25

Spoken like a true Verizon sales person

 

if you want to save some of the upgrade fee by the phone online through chat and they will waive 50% better than nothing... What a rip off...

0 Likes