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$200 gift card

I opened up a new account with Verizon for 4 lines that I switched over from AT&T. As part of the signup promotion, Verizon offered me $200 gift card per line, totaling $800. I was told that I would receive these gift cards after few months. I’ve called Verizon several times and inquired about the status of the gift cards, and I was advised by the customer representative that it is an automatic process, and I will receive them in the mail. I was also advised that there isn’t anything I have to do.

This week, again, I called Verizon to find out about status since I didn’t receive any of the gift cards. To my surprise, now Verizon is telling me that I must have received a text message with some special codes and had to submit a rebate form with those codes to get the gift cards. And I only had 30 days to do it and now it is too late.

When I stated that I called several times to inquire about the status, no one told me about those alleged text messages with special codes. Rather, I was advised that the process is automatic, and I don’t need to worry about it. I asked Verizon to provide me with transcripts of phone conversations, and all they are telling me is that would be a waste of time even if I prove that the Verizon customer service representative basically lied to me. This is a typical *****, and honestly, I would never expect this from Verizon.

I will be cancelling my service immediately and switch back to ATT.

Comments

vzw_customer_support

We want to take a look at your situation to check on what options we have available. We have sent you a PM. ~Peter

I have the same problem: switched 2 lines from tmobile and was told that I would get $200/line. Talked today with an agent about this issue. At first, they said it's a promo that will be applied to my monthly bills. I said that's not what I was promised, Verizon promised $200 gift card per line that I will port. Then, after some waiting, the agent was like "oh, yeah, we do have that too!". Once again I said that I want my gift cards as promised. The agent checked my account and said something like "You got free phones and that was your deal". I said that that's not what other agents that I talked to previously were telling me and that I DO WANT MY GIFT CARD!!! After back and forth, I had to explain my situation about switching and their promised offer once again. The agent asked if I received any emails about this (which I didn't) and they told me they need to submit a manual request. I also mentioned that there are too many people online complaining and having the same issues. The agent said: "Please don't worry. You will get what you are promised for because we always keep our promises." So, long story short, agent submitted manual request and said that now I need to wait 7 "working" days for it to be processed and to receive my email with further instructions.

But after reading so many complains about this issue I doubt that I will receive any email at all. I really would like for a very good agent to be able to help me resolve my issue.

You too!? I went into Verizon with the intention of buying a phone outright. When I got my first bill they held $400 of the phone price onto the bill so that I would have to stay or pay extra to pay the $400 off.

vzw_customer_support

MikeMurphy We definitely want to check on your billing concern. We will be sending you a private note. ~Peter

This has happened to me as well I’m thinking about switching back to att they told me if I switch to them I’d get 200$ per line i had 4 lines called and called and get the run around it’s false advertisement! I’ll be telling everyone it’s a lie

vzw_customer_support

We're sorry to read about the situation with your rebate and we're here to help. We'll be sending a private note. ~Peter

vzw_customer_support

Just following up on our last message. If you still need assistance, feel free to reach out, and we'll be happy to help out.

~Freddy

Same thing happened to us. We bought the new phone/added a line 4 months ago, and still haven't received the $200 gift card promised. I've called, and they promised they were sending it. Still haven't gotten it . . . We need it to purchase a smart watch for my dad, who needs it due to his physical disabilities.

I don't want anyone to call me. I just want you to send me the gift card promised.

vzw_customer_support

Arcapluvia,

We want to do all we can to ensure that you are getting your promo. We are sending a Private Note to assist you.

-Colin

rohandeshmukh91

Same in my case, I am unable to get any information on this 200$. Please help or I will switch back to T-mobile.

I recently Switched over and have had many doubts about the $800 for 4 lines I brought from t mobile.

I hope I get some help with that. Seems false from what everyone is commenting.

Absolute exact same scenario.... I was a pre-existing Verizon customer, my wife switched over, and we combined our services into one plan. I of course, was promised a $200.00 gift card (honestly, I would be fine with the $200 bill credit). Have contacted customer service multiple times.... no avail.

I do not believe this promotion is even real... I don't know if I have ever even read about anyone actually receiving this promotional offer.

vzw_customer_support

Vzw182, we're sorry to hear that you're having problems with your rebate. We'd be happy to help you get things taken care of. We're going to send you a Private Note so we can gather more info.

~Jesse

We had the same thing happen! I switched 3 lines from TMobile last year. I called numerous times and stopped in to the retail store, they just kept telling me in 6-8 weeks I would receive the gift cards. Of course time went by and I got busy and forgot, so frustrating this was $600 we lost out on that we were promised as a promotion from Verizon. Sounds like Verizon does this to mist of their customers!
I just switched 2 more lines last month…still waiting for the $400 gift cards! Now I am owed $1000!

rohandeshmukh91

1000!!! That's a lot. I don't think so you will get that much. I think this looks like duping scheme.

vzw_customer_support

We know how important it is to make sure you are being provided with accurate information, and we can always look into this issue with your gift card. We will be sending you a private note to better assist you.

~Freddy

vzw_customer_support

Krugkids, we're sorry to hear that you're having problems with your rebates. We want to make sure you're able to get the help you need and we'll send you a Private Note shortly.

~Jesse

I too was told I would get $200 gift card per line when I signed up. store told me I would be contacted on how to claim it. After several weeks, I called customer service and was told I would get an email from Verizon with the information. Its been two months and no email. I too changed over from AT&T. Im wondering if this is an issue for those coming from AT&T and if I should look at going back.

vzw_customer_support

Hello TSTER187, we're sorry for the issues you have encountered with the promotion. We will be sending you a private note to further assist.

~Ivone

I have this exact same issue. Did you ever get a satisfying solution from Verizon after posting? After multiple calls explaining my situation over and over again, the supervisor just kept on repeating that it was because the deal wasn't acted upon in 30 days. How they expect people to take action within 30 days when there were never any notifications or emails to even ACT UPON is a mystery to me. I feel like I've been deceived and honestly want to switch back to T-mobile at this point because at least I've never had this level of frustration with them.

This is exactly what’s been happening to me! I’ve called every single month for the last 7 months! They said my $200 gift card has been processed manually said it would be finalized by 09/15/23, nothing is happening. I called back and they’re giving me the run around! By saying it wasn’t submitted on time! Literally, this representative talked over me wouldn’t let finish explaining a rep manually submitted the rebate claim. What a shame that Verizon carries their reputation quite high, yet they let down all their customers by not keeping their promises

vzw_customer_support

Thank you for bringing your rebate concerns to our attention, Ailanni. So we can take a closer look at your account we will be sending a Private note.

-Melissa

I never received the 3 gift cards for signing up wireless 2 where $200 because we also purchased a phone nad the one line we only opened and brought a phone I dont remember the amount i think it was $100.

And I also signed up for internet and was NOT TOLD I had to do it immediately, I was told it would take a few months like the first did nad when I saw the email it was over the 2 months.

I Spent HOURS on the phone and was told it was all fixed I would get the multiple $200 dollar gift cards for the wireless and the $200 home depot as well and NOTHING has happened!

Please call me ASAP with a fix for this or we will be charging EVERYTHING back and going back to ATT who want our busine and will match your rates.

vzw_customer_support

We're sorry to read about the situation with the gift cards. We'd like to take a look. We'll be sending a private note. ~Peter

I am getting the run around with verizon right now, the rebate dept says they have a deferent email (that you guys entered wrong) but they cant change it on customer support can and they say the rebate dept can.

This has waisted 6+ hours of my life so far and I am hold now..

I have the same issue. They told me that by transferring my AT&T numbers/lines I was going to get $200 per line. For four lines that's $800 in visa cards. I called last month because they haven't sent anything. The agent confirmed the information based on her notes but told me she needed to escalate this. It's been over a month and Verizon has not follow-up. This is false advertising and fraud.

@vzw_customer_support
You need to start fixing this issues!

vzw_customer_support

We're sorry to read about your issue with the rebates, and we'd like to check on this for you. We will be sending a private note. ~Peter

@vzw_customer_support

I saved my transcript with the sales/customer service that helped me transfering to verizon.

I still have not get any notification. Yesterday, I was able to get someone from verizon via chat. After explaining the situation the person said that I purchased the phone after the promotion. That is not true. After I sent the copy of the transcript the connection magically got disconnected and nobody from Verizon has reached out.

Clintjohnston37

I was watching like a hawk and had all sorts of problems getting my phone shipped to me, so I got the "rebate" But instead of the Mastercard gift card, they sent me codes for verizon gift cards. I called in about it and the best they had for me was "you can use it on your bill!" I hung up. Still looking for a solution.

I was told Verizon is the Best but my first week experience has been far from Superior. They want to sell you everything but when you try to get the credit you are entitled to they fight you tooth and nail. There is more red tape here than dealing with the govt. I would give Service and Customer Service a 1 and that i s being generous. I cant wait until this over priced contract I have is over so I can go back to dealing with a REAL company.

I have had the same issue and cannot get a straight answer from Verizon. One person said I would receive (how?) the gift cards only after 30 days of service and that then I would only have 60 days to spend all 3 of them. Another said he would send them out to me within 7 days. A third said that I had to request a rebate which would take 8 weeks to process / receive? If anyone from Verizon can help with this please respond!

vzw_customer_support

Msh69aol123 We're here to help with any concerns you may have. We'll be sending a private note. ~Peter

vzw_customer_support

We value your time, and we'd like to help with your promotion concerns. I'll be sending a Private Note, please reply to it, so we can get started.

~Maria

Anytime I get a “private note” it states I cannot respond.

Did you see my response? Non of you private notes can be responded to

vzw_customer_support

We are sorry to read that you are having trouble sending a private message reply to vzw_customer_support. Before trying to send your PM, please try highlighting all of the text in the message body and clicking on the "clear formatting" button located in the toolbar above the message body (the "clear formatting" button features an icon of an underlined capital letter T followed by a lowercase x).

If that doesn't resolve the issue, then please reply here to let us know. Thanks!

~Gilbert

I was assured last month that I would get the gift card after I switched back from TMobile. The manager was very slick with a huge friendly smile as I was walking out the door. How can I get you to sign today? How bout $400? He got my attention with a promise he could not fulfill . 2 lines would be $400 in gift cards so of course they will make it impossible to get. I was told even with my Unlimited Welcome plan by the salesman and manager I would qualify for the gift cards. Today I get an email from Verizon that my plan DOES NOT qualify for gift cards. I will be in the store tomorrow to make some noise. Hello customer service…Can you help me?

They are doing the exactly same thing to me right now. Said i will automatically get $200 gift cards with 3 of the 6 new lines I got recently but i never got those. Today when I called in the check the status, they said i was supposed to redeem the gift cards to get them but I didn’t do it within 60 days and the offer has expired now. So basically they lied to me and robbed me of the $400 that i was supposed to get.

Can you provide the link to submit the request? I did not get this as promised.

I was supposed to receive the same promotion and get 4 $200 gift cards but have not received anything but an outrageous bill. They also told me that it would be automatic and I would get an email but I did not have to do anything. I still have the conversation documented on my computer. I had to place my Verizon order like 15 times online then finally go in the store to prove my idenity to finally get the 4 lines and my phones in hand. It has been an absolute nightmare dealing with Verizon. They do not honor what you are promised when purchasing their products. I’m really regretting making the switch to Verizon @vzw_customer_support

vzw_customer_support

MJAF5, let's figure out what's going on with your gift cards. The last thing we want is for you to feel like you're not going to get the promotions you deserve. We're sending you a Private Message so we can gather more details.

~Jesse

I have been experiencing the same issue. No emails or anything about the gift cards I was promised at the end of 2023 during my switch to Verizon.

vzw_customer_support

Hello Wyatt11, we're sorry to learn you're having issues with our promotion. We will be sending you a private message to further assist.

~Ivone

I have the worst as a new customer! First of all 3 of the four lines got set up incorrectly which forced me to spend 3 hours at the store and 3 hours in the morning to finalize get it to make calls. Now I'm working on getting what is promised through the chat assit which it stated the fastest. I took screen shot of it since I have a gut feeling. I will be returning everything. Verizon do not promise to hold their end which by sending the $200 gift card to my email once my phone is activated and waive all the actavtion fee.

Same story here. The keep escalating and creating tickets for nothing.

vzw_customer_support

Good morning Lynctracy, we replied with a Private note to gather more information about your promotion, and we are eager to make sure we get that cleared up. Please check your Private Messages so that we may gather some specifics and find out what happened. Thanks in advance!

They just did the same thing to me I have called for 3 months about that gift card. I'm livid now .

vzw_customer_support

Hello, Cw45, the last thing we want is to upset you and we're here to help with your gift card offer. Was this gift card related to a phone or Home Internet purchase? Have you received an email or any other communication related to this promotion?

-Lauren

I have the same problem: switched 3 lines from Boostmobile and was told that I would get $200/line. If we kept the same phone numbers. We have been calling so many times and they never know anything or messages that we have called about the same issue. I called today and spoke with an agent about this issue. At first, they said it's a promo that will be applied to my monthly bills. I said that's not what I was promised, Verizon promised $200 gift card per line that I will port. Then, after some waiting, the agent was like "that promotion doesn’t seem to exist be wise we never had a promotion about it.

vzw_customer_support

I know how important it would be for me to redeem any promotions that were available when I made a purchase, Wbeaty21. I'm sorry to learn that you haven't received the support needed with this promotion, and I am here to help turn that around. Can you tell me more about when you switched to Verizon? When/How was this promotion offered?

-Joseph

I have the same issue. Recived message that gift card expires Oct 7th; I havent even received the card

vzw_customer_support

Good morning ginalola47. Let's take a closer look at what could be going on with receiving the Gift Card redemption. Please reply to the following private message and we will get into account details!

-Deb

I have the exact same issue.

The Verizon Customer Service representative I originally corresponded with via text when I ported my line over and purchased a new plan and phone through Verizon told me I would get an e-mail with instructions on how to claim my on-line $200 Visa Card promotion . The CSR stated I needed to have my new verizon phone service for a minimum # of months to be eligible and after that period of time I would get an e-mail with the instructions on how to claim my $200 Visa Gift Card. I didn't receive any e-mail or instructions and called and spoke to another Verizon representative and they stated the same thing- I would receive an e-mail with instructions on how to claim my $200 Visa Gift Card which I never received. Now that I found this forum I went to the Verizon Promotion Center link someone provided here to claim my rebate using the code cartoffer2024 and I get an error message this promotion has ended. This is totally ridiculous I called into Verizon Customer Service again too. They couldn't help me basically gave me the same instructions and stated they would pass this issue onto their management team

There is a term for this illegal practice Verizon when you entice a customer to switch their service with a promotion and then don't deliver which is a form of FRAUD!

You need to stand behind your promises when you entice customers to switch their phone service by offering special promotions and then neglect to provide any instructions on how to receive the promotion .

vzw_customer_support

We are here for you. We will be glad to help you find the status of the investigation created for you. We sent a Private Note to assist you.

~Geo

vzw_customer_support

Hey Claylon, just checking in. We are here and ready to help in regards to your promotional gift card. Let us know when you are available so that we can assist.

-Rosie

I didn’t receive any private message?

Never received any private message???

vzw_customer_support

We are sorry to see you have not received the Private Message. I just sent another, please let me know if you have received the new one.

-Kristen

Same problem here.

vzw_customer_support

We would like to reach out to help you in regards to your gift card. We will be sending you a private message to better understand the process of your gift card.

~Balter

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