By chatting with Live Customer Service Agent & pasting error message from mobile phone while trying to gain access to Card Promo, my problem was expedited. Once second available email was received, I HAD TO GO INTO VERIZON DESKTOP SITE (EITHER BY CLICKING "DESKTOP SITE" BOX ON MOBILE PHONE OR ON DESKTOP COMPUTER) TO ACTUALLY CLAIM, then I saw a tracking number.
I told them I didn't want Echo 3, so it was not really visible on page. I'm hoping this means Xbox Series S3 will be next email to claim. I'm expecting to have to redeem it on DESKTOP SITE, as well.
Hey there, Meloh, thanks for reaching out about our Amazon/Xbox offers. We are aware of an issue with not being able to claim the offer or not receiving the email. We are implementing a fix for this issue on 12/13. At that time, you will receive additional information to claim your promotion.
-Lauren
I'm in a similar boat, it's 12/14 and I picked up my new equipment, installed & activated it. Now when I click on "redeem amazon echo or gift card" I get a blank screen ๐
WildChilds2023 We're sorry to read about the issue with redeeming your Amazon gift card. We're here to help. We'll be sending a private message. ~Peter
Start a new topic or ask questions in the open forum.
