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BYOD discounts issue

rodneys310
Enthusiast - Level 2
‎09-07-2025 06:38 PM

I have over 30 lines and my BYOD discounts fell off after a few months. I don't like Verizon. Impossible to get someone from corporate to assist

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Ann154
Community Leader
Community Leader
‎09-07-2025 06:43 PM

Is this a business account or something else? Did you make an changes on the account that might have triggered the discounts to drop off the lines they were assigned to? 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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rodneys310
Enthusiast - Level 2
‎09-07-2025 07:29 PM

No i didnt. Some lines have it some dont. Now that customer serviced is outsourced they are junk

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vzw_customer_support
Community Manager
Community Manager
‎09-09-2025 06:47 PM

Hello rodneys310 , we want to make sure we help with your BYOD discounts. So we can better assist, we will be reaching out via Private Message. -Dee

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vzw_customer_support
Community Manager
Community Manager
‎10-31-2025 06:31 AM

Resolution Update: Support partnered with the user to confirm this concern was related to a Business Account.

For anyone facing similar issues on a business account, please contact our Business Team directly: https://www.verizon.com/business/support/contact-us/

-Katie

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rodneys310
Enthusiast - Level 2
In response to vzw_customer_support
‎10-31-2025 07:10 AM

still not resolved. Vzw business customer service is horrible 

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