Aliliana92
Enthusiast - Level 1

I bring my own device  from metro switch a total of 4 lines 3 of them were trade in wich I'm getting credit for them but not for the (1) I keep my phone nor a gift card either 

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Re: BYOD
vzw_customer_support
Customer Service Rep

Hey, Aliliana92. We definitely want to make sure that you receive any promotions you qualified for. To clarify, you were expecting a trade-in and gift card rebate for the 4th line as well, is that correct? When did you bring your own devices?

~Izzy

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Re: BYOD
Aliliana92
Enthusiast - Level 1

Yes, switch on Dec 23 2023

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Re: BYOD
Aliliana92
Enthusiast - Level 1

Yes we switched on Dec 2023 I'm getting credit for the 3 trade in devices  but for the 4th line that i keep my phone im not getting credit or gift card for BYOD deal

 

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Re: BYOD
vzw_customer_support
Customer Service Rep

Thank you for the additional details Aliliana92. We want to ensure that you are receiving all of your eligible promotional offers. Please be on the lookout for a Private Message from us so that we can access your account specific details.

-Andi

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