Child Item

Site Totals

61179 Questions Answered 267 Categories

Bring your own device promotion

I signed up for the Bring Your Own Phone promotion and Verizon refused to pay the 500.00 they promised. Real simple, I brought my own phone, it was activated. The representative said that was all I needed to do. When I called and asked them to honor their promotion they said I had failed to register or some other nonsense. This promotion is a ripoff. It's real simple. I brought my own phone, it was activated and they refused to pay. No one told me I had to register by a certain date to qualify for the promotion. It is quite obvious that I was using my phone on their system.

Anyone else have a similar problem?

Total ripoff!!

Comments

calivzw

Hi @TW37
,

You are not alone and this is fraud. Verizon has no leg to stand on here -- they are denying rebates to those that qualified simply because they don't want to honor the terms they promised. I have spent hours dealing with customer service trying to get this resolved.

Customer service explicitly told me (in writing) that my rebate was being processed in January. Now, they are suddenly changing their tune and refusing to pay.

Verizon_Support

Thank you for reaching out to us today. Please message us directly to speak with a live representative. We would love the opportunity to resolve your concern.

*Carl

TW37

If you send me your contact information, I will message you directly.

calivzw

Expect more of the same runaround.

TW37

Yes, no surprise. They are still giving me the runaround.

Here's a link to the FTC website. Federal Trade Commission. Fraud complaint area. https://reportfraud.ftc.gov/#/

I'm going to file a complaint and I suggest anyone else in here who has the same problem do the same.

calivzw

Good work TW. The more eyeballs we can get on this issue the better.

Please also check with your state's Attorney General office (or consumer protection office) and file reports with them.

Child Item