Bring your phone and add a line at no cost

[wkrueger]

Received a Text to add a line for no cost on 6/20/2025 & 6/30/2025 if I bring my own phone.  Just to pay taxes and fees of $8 a month and waiving the $35 activation fee.  What a nightmare trying to apply this offer to my account.

First I was told I needed to speak to a supervisor to apply this offer.  Then to call back since the rep could not handle my request.  After talking to 7 different rep, I finally got a qualified rep to help me redeem my offer and we were disconnected in the middle of the ESIM activation.  No returned phone call.  After calling back and waiting on hold a extremely long time.  I was transferred to David (Supervisor) and informed me that the offer was expired???WHAT??  After spending 5 hours on this afternoon. This is the resolution.   Unacceptable!  Please have someone call me to apply my offer and activate my existing IPHONE.  

[vzw_customer_support]

Hi there! We would be happy to assist with this issue. Send us a Prvate message so we can get started. 

-Cynthia

[wkrueger]

Hi Cynthia - Can you resolve my issue?

[wkrueger]

Are you available to resolve this issue now?

[wkrueger]

Is anyone available?  This is frustrating! 

[wkrueger]

Are you still in the office today?

[vzw_customer_support]

Hello wkrueger! I'm sorry to see that you have not had a good experience. I will be sending you a private message so that we may further review. 

-Erica

[SynthpopAddict]

If you still haven't been able to get your phone activated, click on the Verizon CS rep's picture from their post above and use the "send message" button because they have to access your account, so they won't be responding publicly in the forums.  Since your phone is going to be randomly disconnected while they're setting things up, you need to use a computer or a different phone.  Alternatively, login to your account on a computer/other device and use the live chat function where you type "live agent" to get past the AI bot.

[vzw_customer_support · Accepted solution]

Resolution Update: By partnering with support we confirmed the promotional offer had expired by time the order was completed. When an offer ends, regrettably it cannot be applied to an order after that end date. If others encounter problems with getting a specific promotion, some common issues can include these items. Not meeting the promotional requirements of the offer. A one-time error. Or the promotion is no longer active. 

For anyone who has a device promotional issue, we recommend reviewing our Device Deals & Promotional FAQ: https://www.verizon.com/support/device-deals-faqs/

If you need assistance with a similar issue, please contact us for help.  -John