Didn’t receive switcher gift certificate
Dianek23
Newbie

Switched from AT&T to Verizon 12/21/23 and signed a digital guide at store with plan layout which had marked $200 switcher gift card and the agent told me as well. Made them give me a copy since I signed it. Waited 2 months and called the store and they said call Verizon which I did and a rude person said the store had to give the certificate. Glad I have written proof not that I will get what was promised.  

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Re: Didn’t receive switcher gift certificate
vzw_customer_support
Customer Service Rep

We are sorry to read that you've been having issues with your promotion, and we wouldn't want you missing out on this deal. Did you receive a promotional code to redeem your certificate? If so, when did you submit the rebate?

~Freddy

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Re: Didn’t receive switcher gift certificate
Dianek23
Newbie

No, haven’t received code or anything other than the paper from store .i signed a copy of the digital guide outlining my order and it is marked $200 switcher gift card which agent said would come in mail in 2 months. I made him give me a copy of this agreement I signed.

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Re: Didn’t receive switcher gift certificate
vzw_customer_support
Customer Service Rep

We appreciate the additional details. We will be sending you a private message to continue.

~Freddy

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Re: Didn’t receive switcher gift certificate
SynthpopAddict
Contributor - Level 3

See this thread for some tips:

https://community.verizon.com/t5/Mobile-Deals/Challenges-with-switcher-rebate-Try-these-steps/m-p/17...

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I'm not a Verizon employee, just another customer trying to help.
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