In mid December I switched 4 lines over from Xfinity and I was told I would get a $200 gift card for each line i ported over. I’m getting run in circles trying to get the gift cards. Every agent I talk to says they “submitted a form” and to “wait for the email” and that they “escalated”. I have screen shots of these conversations and what I was promised and screen shots from multiple agents confirming I will receive 4 $200 gift cards for moving my lines from Xfinity. Now an agent I talked to today told me only one gift card can be applied per account and that there’s nothing they can do. I was promised 4 gift cards and I expect to receive 4 gift cards. I need to know how to redeem these now.
We are sorry to read that you had this negative experience Aklusky. Can you tell us when did you submit the rebates? What is your submission ID?
~Freddy
I never got a submission id . All the agents kept telling me all I had to do was wait for an email. I have screenshots of all the conversations
We'd love the opportunity to look into the account details and verify the details of the promotion. Let me send you a private message to continue to provide you with support.
-Art
I have not received a response to my private messages
Hi Aklusky,
Thank you for clarifying on the redemption process that was provided to you. We want to make sure you receive any eligible gift cards. Please check your Private Message, we will be reaching out to better assist you.
~Brian
I am still waiting for help in this matter
Hello Aklusky. Just checking in to ensure we were able to assist you fully the other day. We will send you a private message to be sure you are good to go.
-Toni
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