they offer a $200 gift card per each line that i switch from Tmobible, now 2 months later i stiill complain, calling, spending hours in the phone trying to get it, this is so annoying , i could back in the time i never had swith to Verizon.
Thanks for confirming those details. I did locate that specific promotion and the main requirements were to open a new account or add a new line when coming over, and purchase a new device from us. If you meet those qualifactions, then you can redeem the promotion.
To redeem the VZ Gift Card, you can submit for that via our Simple Rebate site here: https://www.yourdigitalrebatecenter.com/#!/ On that page you’ll enter the purchase date of your new line/equipment and use the promo code VZ200SWITCH23. After that is accepted you’ll be asked to enter the following information; email address & confirmation, the qualifying number. You can find that under account details in My Verizon. Confirm that number, and then your first and last name. You then submit all that. Once you have a confirmed submission, you should receive the VZ Gift Card via email within 8-weeks of submission.
Please give that a try, and let us know if you were able to complete the submission.
-John
Oh, wow! Dealing with promotional details can be frustrating. The last thing we want is for you to have a negative impression of Verizon. Our goal is to offer the support you need.
You can always review promotional details, through our deals page: https://www.verizon.com/deals/.
We sent you a Private Message. Please review at your earliest convenience.
~Gilbert
@stephi2995 wrote: they offer a $200 gift card per each line that i switch from Tmobible, now 2 months later i stiill complain, calling, spending hours in the phone trying to get it, this is so annoying , i could back in the time i never had swith to Verizon
I'm happy you decided to join us, and I'm sorry you've been having trouble trying to claim a promotion you might qualify for. I want you to be able to get anything you qualify for, and to help with that can you give me a rough idea of when you switched over? Also, what details do you recall related to the promotion?
They said I was going to get a $200 Verizon gift card for each line I brought from Tmobile (I brought 2) They offered me a $65 discount on my cell phone bill if I also connected the internet at my house, (it also turned out to be a lie ) The only thing I wish is that after 2 months of trying to get the gift cards someone can finally do it. I made the purchase of all the services on November 27, 2023
Mine is saying the submission time for this offer has ended. I have called several times and was told it would be in the app I checked daily for the last 3 months and there hasn’t been anything. I switched 3 lines over from 3 separate carriers December 26 and haven’t got a notification and now when I do what you suggested for the other person I get that error saying submission time has ended.
Hi, Kelseyy. Help is here as you definitely deserve some answers regarding your promotion. I have sent you a Private Message for assistance.
-Natasha
Hey there, just checking in to see if you still need any assistance. Just message if so, and we’ll be happy to help. We are available until 7:50 PM Eastern Time, when VZ Community Forum support ends for the evening. We will be available at 8:00 AM Eastern Time the following day.
-Andi
We are here and ready to assist should you still need help. If you prefer, there are other support channels we have based on what best fits your needs. We look forward to assisting you. https://www.verizon.com/support/contact-us/#mobile
It’s simply fraud. Hours on the phone, nothing
i even went into the store. It’s a very bad business practice. I tell everyone about it when the Verizon comes up in conversation
Same here, but it’s now 7 months. Did you ever get it?
My purchases were also in November 2023, five lines, $200 each and 7 months later still nothing but wasted hours on the phone to get no where or disconnected
Where do u get the promotional code? Purchased a new line and got nothing
How do you get the promotional code? Opened a new line and got nothing
LisaBling, we're sorry to hear that you've yet to receive the promotions you were expecting. Please tell us, how did you redeem the gift card offer? What was the promotion for, specifically?
~Izzy
same problem here. I tried to order a new iphone to port in a home line from my cable company thru the app. That wasnt working so I called *611 and the guy put the order in. When i checked my email there was one that said "Exclusive offer "Me", get a $200 gift card when you finish your order. When I clicked on "go to cart" it said "your cart is empty or ineligible to receive your offer". So clearly, instead of helping me complete my order the rep cleared my cart and made me ineligible for this "exclusive offer". Thats pretty shady business! I was shocked to read how quickly this came up with a simple google search. That tells me Verizon knows very well what is happenimng here! I'd like my $200 please!
I'm complaining about the same thing after switching from metro..Im starting to regret the switch now
Had the same issue talk to somebody at customer service said I should be getting something in my email that never came. My receipt. Said it came with the phone, but there was nothing in the box. The customer service agent said they never send anything directly that I should receive something After I pay my first bill got my other promotions, though never received this one
Kiahfus1979, we definitely don't want you to feel this way, and we'd love to help clear up your concerns regarding the gift card you're expecting. Please tell us, when did you make the switch? What service did you set up with us for this particular offer?
Hello, Suzyb70, we know it's important that you receive your offer! Can you tell us more about yoru gift card order? Were the cards in your order something you purchased with your phone or was this part of a promotion?
-Lauren
Does not work for me I also was told I would get the same promotion when I put my information into the link you provided I get (Promo Code with the Order/Purchase date can’t be found. Please check your information and try again)
Hello, BayAlwaysWins, we can take a closer look at your gift card offer. So we can better assist, we will be reaching out via Private Message.
Hello - I have this same issue. I purchased two new phones and new lines. I have no info. on the gift card. The code noted above did not work for me (VZ200SWITCH23). Please let me know what I need to do to redeem the gift card.
Thank you!
We are here for you, and we will be glad to help. We sent a Private Message to assist you.
~Geo
I had the same thing happen the beginning of June but they actually sent a gift card in the box. When I went to use it, it was inactivated. I’ve been dealing with them for a month and they keep saying they’re sending it.
All you guys do is repeat and ramble and then never actually send anyone anything!!!’
We don't want you to keep having problems with that gift card! We're sending you a Private Message so we can gather more details and figure out what's going on.
~Jesse
@vzw_customer_support : I ported from AtnT to Verizon and was offered a $200 gift card, but after trying to reach the customer service multiple times, either they confirm I'm eligible then disconnect or just transfer me to the next agent. I don't understand what this means ?
We're here to help with your offer. We'll be sending a private message. ~Peter
Same situation here. Promised a 200 Verizon gift card for each line I transferred from T Mobile and now I have spent hours chasing that down on the phone and in store and nothing. False advertising?
We are here for you and we will be glad to help.
I tried to place an order for iphone 16 pro with new line of service, number port in from ATT.
Verizon shows i can get a $200 bonus by rebate with bring a number, during my check out process.
That incentive pushed me to placed the order on September 18th 2024.
On my receipt, it says redeem offer in My Verzion or vzw.com/myverizion after placing your order.
Today October 3rd 2024, I have received my iphone 16 pro for 2 weeks, there is nothing related to this rebate in My Verizon, nor in vzw.com/myverizion. I contacted customer service, they have no idea about this at all. Everything just looks like it never existed.
Can anyone help or share how to proceed?
Thanks!
Had the same issue, told will received in notification for rebate on a port in number from ATT for new line of service. That never happend. Order was placed September 18th 2024. Received iPhone 16 pro on September 20th 2024. Please help
I'm sorry to hear you on't have this promotion. We would love to help. Where did you se this promotion? Have you reviewed the My Verizon app? If so, you can go here to check: https://www.yourdigitalrebatecenter.com/#!/ -Joe
Hi Joe, Thank you! I have My Verizon app, and logged in. There is nothing related to this rebate in the app. I also logged into Verizon website, under notification, there is nothing related to this rebate.
Can you help Joe?
Hi Joe, this is the what shows on my order receipt about this rebate. Does this help?
Joe, do you have a promo code for me to redeem this rebate?
We're not able to see images. What does your receipt say? ~Peter
Hi Can you help me as well through private message?
ELEVEN MONTHS AND COUNTING -- IN SEARCH OF THE ELUSIVE $200.00 VERIZON GIFT CARD
I have spoken to Verizon Customer Support on three separate occasions, trying to get four $200.00 gift cards from an order I made in Early November 2023.
Every time I get off the phone with Verizon Customer Support, I am promised that I'll simply need to wait 6-8 weeks, and the cards will magically arrive in my email.
On July 31st, 2023 -- I actually received 1 of the 4 mythical VGCs. Since receiving it, I have been trying to figure out a method actually to use it to pay my Verizon bill. Even though you are told that you can do that through Verizon.com or calling their automated system, it is NOT POSSIBLE unless you are willing to make yet another call to Verizon Customer Support for help on the matter. At least the VGCs don't expire, so I'll get to that someday when I have an extra hour or so to spare.
In the meantime, could Verizon Customer Support help me regarding the missing 3x $200.00 VGCs?
I have had the same issues I have had there 5g home internet for over a year had no issues in may I decided to switch from AT&T I add 3 lines 2 new iPhone 15s and Apple Watch was supposed to have gotten $200 dollar gift cards per line I switched well when the sent new phones the phone only sent 1 gift card my first bill came in they way over charged me so I called Verizon talked to a guy he corrected my bill told him about the gift card told me he would take care of it then talked me into upgrading my internet to 5g home plus so I did I was to get a Nintendo switch and $100 gift cards per line for upgrading well every month since the several times a month I have had to spend ours on the phone to get over charged bills adjusted and to get the rest of my promos they promised every one I talked to which was around 20 or so told me they was putting in the tickets for them and I’ll receive them shortly but never got anything some of the customer service reps was very rude even hung up on me multiple times they give me credits on my bill for everything I been going through then next month they charge me for they credit they gave me I have even talked to several supervisor over all this and I have not got anywhere not to mention when I first signed up for Verizon home internet I was supposed to get promotions then but they don’t give them I feel they promise you all this great stuff to get u over to Verizon and then never give u anything and when u call them they literally just tell u what u want to here to get u off the phone they keep telling me they are putting in the tickets for all my promotions then when I call back and talk to someone else they tell me no tickets have been made they swear they will do it and don’t it’s been like this since may so good luck getting anything out of them cause it’s all false advertising
@TheSpringers wrote: ELEVEN MONTHS AND COUNTING -- IN SEARCH OF THE ELUSIVE $200.00 VERIZ ON GIFT CARD I have spoken to Verizon Customer Support on three separate occasions, trying to get four $200.00 gift cards from an order I made in Early November 2023.
TheSpringers, we want to ensure that you receive all of your eligible promotional offers. You shared that you have received 1 of the 4 expected gift cards. How was the redemption process completed for each line? Did you receive any submission ID for the redemption for the offer?
Same question, promo code did not work, and I called customer service and they don't know anything about this promo. What can I do?
Mattjohn1885, we want to make sure that you're able to redeem your promotion. When in August did you make the switch? When you sign in to your My Verizon account, do you see a notification to redeem a rebate?
please send me my gift card as well, i've been on the phone with your customer support for an hour, and they keep asking me the same question. I bought a brand new iphone 15 pro in august 2024 and had to select an expensive plan to qualify for this $200 gift card, yet i never received an email and no one will help me. I'm considering canceling if this is how your customer service operates, because your by far the most expensive carrier and i only get 2 bars at my house using your service (my house is bad with any service but that was my point to switch to verizon hoping it would work as it has "good service"). But this run around and on top of bad cell reception making this not worth it. I was paying $20 a month and earning crypto through Helium Mobile, now my bill is $150 somehow haha what is going on here Verizon?
For me it was a $100 credit per line applied to first bill that was offered in store. We have two lines so should be a $200 credit. The employee, Jamie even told us it would 'almost cover the whole first bill' which is $225 and change. But sadly the credit never applied so we were bamboozled into this purchase.
Lxgan, we're sorry to read that you did not receive the expected promotion that was discussed in our store. We would be happy to take a closer look. To best assist, we'll be sending a Private Message.
Private message sent me a link that was not valid. No help at all with getting my credit as promised
Lxgan, we replied to you within secure channel, and have not heard back. To return to secure channel, please re-click the authentication link we sent via Private Message. We look forward to hearing from you soon.
My wife and I have experienced the same problem. We’ve spent at least 3 hrs on Chat and phone calls to get the promised $200 Home Depot gift card. What a crock!?! I spent at least 20hrs get my trade in credit that was promised too. Verizon used to be awesome providing customer service.
We hear you loud and clear, and we are here to help. We sent a Private Message to assist you.
I bought a new device and activated a new plan on September 21st. I'm trying to claim the gift card that was promised but apparently I have the wrong promo code. Can you please assist?
Hi, JustAnotherLiar. Sure thing! Help is here. I have sent you a Private Message for further assistance.
Im having the same issue and customer service is giving me the runaround. Can someone reach out to me and tell me how do i redeem this $200 gift card
BaeNMeForever, we'd be happy to clear up any concerns regarding the promotion you're expecting. We've replied to your Private message, and look forward to hearing from you soon.
I am having the same problem as well. I was promised $200/line but haven’t been sent anything that would allow me to claim it.
We're here to help with your concern regarding your promotion. Was this offer for a device purchase? ~Peter
Hello.
I switched my service from T-Mobile to Verizon wireless on the 5th of August. After our lines were activated I called and spoke with a Rep a few days later asking about the $200 promotion. I was told I would receive an email shortly and to be on the lookout for it. I never received the email and called back the beginning of September. I spoke with a rep who told me that I had to wait until the 22nd of October before I would become eligible, and at that time I would receive the code. I still have not received the code, and after chatting with a rep today I was told that he didn't see any such promotion assigned to my account. I would really appreciate some assistance on this.
We're here to help with your concern regarding your offer. Do you see the offer on your My Verizon account? ~Peter
Not now. I provided my email address when we first transferred service for the promotion, but I never received a promotion code.
We appreciate the additional details. We will be sending you a private message to continue.
~Freddy
Hello,
I am also experiencing this same issue. I just switched from a different carrier to Verizon and selected the $200 Gift Card Promotion but still have received no email, notifications, or way to claim this promotion. Chat support said I will receive a text/email within the next month, but the terms say I have to claim this within 60 days. Can you please help? Thanks!
@RastaPasta420 wrote: Hello, I am also experiencing this same issue. I just switched from a different carrier to Verizon and selected the $200 Gift Card Promotion but still have received no email, notifications, or way to claim this promotion.
We are here to help! We want to ensure that you receive all of your eligible promotional offers for your account. So that we can investigate the correct promotional offer, when did you start your new service with Verizon? Did you purchase a new device or activate service with a device you already owned? Any additional details you can provide regarding your specific accepted offer will help us to reviewing the specific details and work towards a resolution for you.
Hello,,
Thank you for your quick reply! My new service started October 23rd. I purchased a new device, Iphone 16 pro max and switched from a different wireless provider as a first time new Verizon customer.
Thank you so much for your help with this I really appreciate it!
Thanks for keeping us posted. Our goal is to provide the support you need.
It was for switching lines over.
Can you send me a private message directly to resolve this? There seems to be a lot of people having the same problem.
We want to ensure you receive all of your account's eligible promotional offers. We will be reaching out to you via Private Message so that we can gather some additional account specific details.
I swiched AT&T to Verizon on Oct 23 , sales rep in verizon chat mentioned i will get $200 gift card per line. i switched 3 lines. when i call customerservice , they don't see on my records. they are unbale to trace verizon chat , i chat clearly mentioned to me. how to proceed this claim.
@satya2 wrote: I swiched AT&T to Verizon on Oct 23 , sales rep in verizon chat mentioned i will get $200 gift card per line.
We want to ensure that you receive any eligible promotional offers for your account. We will be reaching out to you via Private Message to gather some additional account specific details.
Hello, same problem here. No promotion code was given only a link (m.vzw.com/rebatenotification) that doesn’t work. Can you please help with the gift card?
Jeffery_sadowski, help is here! Please tell us, what type of order was placed for the $200 gift card? When was the order placed?
Which code dis you use?
Did you receive your GC or still no luck? Having same issue
Hey there, Ksrr, we want to make sure you receive your offer! Can you let us know what was purchased in order to qualify? When was this transaction completed? Was this an order that you placed on our website?
Order was placed on 10/1/2024order #9282776. The promo was for trading in a device and switching carriers.
I hope I’m still able to get it because the deadline is today 11/30 and nobody has called or messaged me since opening this discussion and had I not logged in to see if there was an update., I did not get an email or text notification saying that a response was made. I have to say this is not a great way to start a business relationship.
Here is a screen shot of the order and gift card link that never worked.
Happy Monday! Being on top of your account is crucial, especially if you are managing your Gift Card offers. Verizon is here for you.
For anyone following, Verizon had me on a chat for another 1.5 hrs. They have now told me the two weeks estimate is really 45 days. And the Verizon rep who told me he escalated the issue and it would be resolved in 48 hrs was also wrong.
So pretty much the same story you see from other posters. Conflicting information. Long waits. No resolution.
I have the same problem here. Purchased on 10/21/2024 with the switch from Tmobile. A $200 gift card should be coming (it's confirmed in the PDF) but never received anything afterwards. Please help!
We don't want you to miss out on this promotion. When did you submit the request for the gift card? Do you have your submission ID?
I am in the same situation!! Why does Verizon promise gift cards if they cannot honor! Keep saying invalid request. !!
I have it since 09/18 and still no resolution
We are here to help. Please tell us, how did you redeem this gift cards? Have you checked your email?
how do I submit? it only said to redeem by Dec 21, 2024 atm.vzw.com/rebatenotification but this link is not working.
We want you able to redeem this ASAP. What happens when you click on that link above (m.vzw.com/rebatenotification) and try to redeem it? Are you able to redeem this using the link below instead?https://www.yourdigitalrebatecenter.com/#!/
-Sean
I am in the same situation too. No promotion code was given only a link (m.vzw.com/rebatenotification) that doesn’t work. Can you please help with the gift card?Order Date Oct 9, 2024.
Hi Penguinguru, we absolutely want you to be able to get your promotion. So we can better assist, we will be reaching out via private message.
-Meg
I also switched to Verizon with the same promo and I tried putting in the code but it doesn't work and customer service is awful at at helping
I have the same question. I switched from TMobile to Verizon on 12-23-2024 with 3 lines, new phones purchased and my order receipt mentions $200 for each line but there is no mention of how would I receive them. Can someone from Verizon support please confirm?
Me too! I’ve talked to a rep THREE TIMES now with no luck. They all say I qualified for it but can’t help me. So irritated. I could use it to pay my high bill
I am running into the same issue. I switched from TMobile to Verizon on 12-23-2024 with 3 lines, new phones purchased and my order receipt mentions $200 for each line but there is no notification in app yet about the promo. Above promo code "VZ200SWITCH23" doesn't work. It says it's expired. Can you please help me how can I redeem my gift cards?
We appreciate you joining the Verizon family. We want to be sure you are able to claim your promotion. If you completed an online order, please try claiming your gift card by following these steps in the My Verizon app. Access rebate forms through My Notifications > in App Alerts or Shop > Orders > Rebates.
-Jazzy
Jazzy,
There aren’t any notifications regarding the instructions you gave me. When opening up my initial order, I don’t see any rebate forms or otherwise. Jeff
Hi Jeff, please check your Private Messages for next steps.
-Necia
Yes, it’s clear. Verizon likes to advertise rebates then make its customer fight tooth and nail in order to receive that rebate. I’ve spent countless time wasting away, chatting with agents for hours on end only to eventually get another message that says more information is needed. I’ve sent my order showing thw rebate link that doesn’t work and despite multiple customers going through the same thing, Verizon acts like this is an issue nobody’s heard of. I’ve had agents tell me they’ve manually submitted the rebate and it should take 7 to 10 days and then after that time goes by, I’ve spoke with agents that act like nothing has been done. What a disgrace that a huge company like this plays these games.
This is clearly a business practice that Verizon uses. Advertise a rebate then pull a bait/switch meanwhile we’re forced to sign up for top tier plan. I’m going on 4 months now trying to get the $200 rebate and after countless hours chatting I’m not any closer to receiving it. My next move is filing a smalls claims case and reaching out to the BBB.
I love this reply. Where did you see the promotion or what rebate code did you get? How about it’s your own promotion and thousands of people used it yet you make us message every day to try and get it. You know what promotion it is because it’s your company.
Call the federal trade commission they don’t keep their word
I also have the same issue. I opened a new account and made a purchase but never received the gift card.
KCollins13, We want to ensure that all of our customers receive the promotions that they qualify for. When did you redeem the offer? -Dee
Wow! This does appear to be calculated by the company. We had success asking to speak to a supervisor. (Only after months of experiencing what you all describe) Hope that helps others.
![Screenshot 20[phone number removed per the Verizon Terms of Service] at 2.37.05 PM.png](https://us.v-cdn.net/6038693/uploads/images/23548iB3F31F70C783F8B5.png)
