Still No Gift Cards from Blackhawk – Issues Should Be Addressed

[FrustratedClient1]

Dear Verizon Customer Support,

I redeemed two promotional gift cards—$200 and $350—through Verizon/Blackhawk in August 2025. It’s now October, and I have yet to receive either one. Despite multiple escalations, the only update I’ve received is that NO email was sent and I should expect one “within two business days.” That promise has come and gone.

This is unacceptable. Verizon continues to rely on a vendor that consistently fails to deliver. A quick glance at the Verizon Community Forum reveals similar complaints dating back to 2023. What’s going on?

If Blackhawk cannot fulfill its obligations, Verizon must take ownership and find a new provider. The lack of accountability is deeply disappointing.

Verizon is clearly aware of this widespread issue for at least 3 years and has yet to take meaningful action. I’ll also be switching my service to Spectrum.

Enough is enough.

[vzw_customer_support]

We appreciate you letting us know this is still unresolved. We will be sending a Private Message so we can investigate further. 

-Melissa

[vzw_customer_support]

Gift card rebates are a great incentive to start service with us and we don't want you to miss out. We sent you a Private Message and need account access to take a closer look at the situation. You can find our rebate FAQ here: https://www.verizon.com/support/device-rebate-faqs/

~Jesse